Sales and Customer Service Experts in German

3 days ago


Cape Town, Western Cape, South Africa University of Fort Hare Full time

This role offers an excellent opportunity to work as a Sales and Customer Service Expert in German at the University of Fort Hare. If you possess native-level fluency in German, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.

Main Responsibilities:

  • Work on various projects, supporting passengers with travel-related inquiries in German & English.
  • Utilize airline reservation systems to handle voice calls and written correspondence in both languages.
  • Participate in comprehensive training programs to enhance product knowledge and technical skills.
  • Engage in daily interactions with international passengers, addressing their queries and expressing appreciation for their feedback.
  • Adhere to performance metrics and client satisfaction expectations.
  • Work efficiently within a fast-paced call centre environment.

Eligibility Criteria:

  • Native level fluency in German: Essential for verbal and written communication (Advanced level may be considered).
  • Residency in Cape Town.
  • Possession of a valid permanent residence permit or South African ID.
  • Superior computer literacy and technical abilities.
  • A clean police record.
  • Ability to adapt to variable shift schedules.
  • Prior customer service experience is beneficial.
Employment Terms
  1. Salary: R200 000 CTC per annum.
  2. Contract: Full-time, permanent position with 40 hours/week, 8-9 hour shifts/day.
  3. Shift Schedule: Rotational shifts, Monday-Friday.
  4. Training: 4 weeks, fully paid.
  5. Probation Period: 4 months.
  6. Health Insurance: Provided by the Company.
  7. Remote Work: Requires fibre internet connection or fixed stable ADSL line (employee's expense). Must be a fixed-line internet; no wireless connections accepted.
  8. Load Shedding: UPS Solution required (inverter available for purchase or own solution accepted).


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