Business Development Associate

2 months ago


Cape Town, Western Cape, South Africa Consilio LLC Full time

Overview

The Client Solutions Specialist works closely with primary account managers to maintain and expand relationships with strategic clients. This role is responsible for providing key levels of assistance and analysis to support account management, retention, and growth initiatives. The position is a team supporting role with some client-facing attributes, requiring minimal travel.

Responsibilities

To protect existing business and grow total account revenue, the Client Solutions Specialist will:

  1. Ensure compliance with client workflows and guidelines.
  2. Complete new engagement setup, including conflict checks, Salesforce opportunity creation, and job setup.
  3. Prepare and coordinate contractual requirements.
  4. Monitor project and client communications for follow-up and escalation.
  5. Collate information for reporting, liaising with Project Management, Finance, Review, and other teams.
  6. Prepare and generate first draft reports and presentation slides for review.
  7. Review and quality-check monthly invoices, ensuring accuracy with Finance.
  8. Analyze and present information to support account inquiries.
  9. Attend regular client-level and project meetings.
  10. Collaborate with the Client Solutions team for cross-jurisdictional support.
  11. Communicate with clients on key topics, including contracts, billing, and workflows.
  12. Provide general support to the Account Management team and clients as needed.

Qualifications

The ideal candidate possesses:

  1. A minimum of 3-5 years of experience in the legal industry, preferably with global and Fortune 200 corporations.
  2. Proficiency in Excel and PowerPoint.

Job Requirements

  1. 4-year degree from an accredited university.
  2. Self-motivation, organization, and ability to manage time and prioritize projects.
  3. Diligence in responding to client and internal requests, with communication on unavailability during working hours.
  4. Problem-solving and 'can-do' attitude.
  5. Attention to detail and high-quality work product.
  6. Collaborative and considerate team player.
  7. Flexible communication approach, adapting to different levels and functions.
  8. Energetic and detail-oriented executive attitude, with ability to assess business situations and drive results.
  9. Excellent written, verbal, and analytical skills, articulating complex subjects to non-technical audiences.


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