Professional Call Centre Expert

4 weeks ago


Cape Town, Western Cape, South Africa Old Mutual Full time

Job Summary


We are seeking a highly skilled Customer Service Specialist to join our team at Old Mutual. As a key member of our support staff, you will play a vital role in delivering exceptional service to our clients.



Key Responsibilities

  • Manage client relationships through phone calls and correspondence, ensuring timely and effective resolution of issues.
  • Work closely with internal stakeholders to resolve complex cases and provide expert guidance.
  • Develop and maintain in-depth knowledge of our products and services to provide accurate information to clients.
  • Maintain high levels of productivity and quality standards, adhering to procedural guidelines.
  • Collaborate with junior staff members to share knowledge and best practices.
  • Act as a mentor and coach, providing guidance and support to less experienced team members.


Requirements

  • A minimum of 3 years' experience in the financial services industry.
  • Matric or relevant tertiary qualification.
  • Excellent communication, interpersonal, and analytical skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong desire to deliver exceptional customer service and results-driven approach.


What We Offer

  • A competitive salary package of $60,000 - $80,000 per annum.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading financial services provider.


Benefits: Our comprehensive benefits package includes medical aid, pension fund, and employee assistance programme.

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