Technical Support Specialist

2 days ago

Johannesburg, Gauteng, South Africa Headhunters Full time
Job Title: Technical Support Technician

We are seeking a highly skilled and experienced Technical Support Technician to join our team at Headhunters. As a Technical Support Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues related to solar energy solutions, electrical equipment, and installations.

Key Responsibilities:
  • Provide prompt and effective technical support via email, telephonically, etc.
  • Log tickets in a timely manner and allocate and/or escalate internally as required.
  • Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
  • Document and record all customer interactions and technical issues in the required systems.
  • Complete firmware updates for required systems when necessary.
  • Verify plant operation: Rename plant, check system settings, and add to the CRM.
  • Ensure users and installers have access to the required systems and build, improve and maintain detailed informational booklets containing step-by-step guides.
  • Log RMA tickets with various providers as and when required.
  • Ensure tickets are updated with pricing and provide reports as required.
  • Assist various departments when required.
Requirements:
  • Proven experience as a Technical Support Technician, or in a similar technical role.
  • Bilingual (English and Afrikaans).
  • IT/Engineering qualifications highly advantageous.
  • Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
  • Customer-centric and dedicated to providing above and beyond customer service.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management skills.
  • Ability to work independently and as part of a team.
  • A strong knowledge or interest in solar energy systems and services.
  • A valid driver's license and reliable transportation.

Please note that if you do not receive a response within two weeks of applying, you may assume that your application was unsuccessful.

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