Claims Relationship Manager

4 days ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time
Job Description

A challenging opportunity has arisen for a highly skilled and experienced Claims Relationship Manager to join our team in the Motor Claims Greater Johannesburg Region.

Key Responsibilities:
  • Monitor and control various Key Performance Indicators (KPIs) for Motor Body Repairers, including ARC plus Ancillary Cost (ACPC), Alternative Parts Utilisation: CAP, Used and Refurbished, Paint, Labour and Parts Ratio, Difference in Quotation vs 1st Authorisation, Difference in 1st Authorisation vs FRC, and Difference in Quotation vs FRC.
  • Ensure compliance and maintenance of MBR and Santam system processes, including Abuntex, Qapter Connect, AudaAudit, RPM, Parts Procurement Systems, and Santam Systems: BPM/ClaimCenter.
  • Initiate, lead, and manage Supplier Performance Measurement meetings as per schedule.
  • Monitor and identify trends, agree on action plans, and monitor compliance for improvement and progression.
  • Provide training, upskilling, and coaching to Motor Body Repairers.
  • Create weekly and monthly reports for feedback.
  • Manage projects and changes effectively.
  • Catastrophic event management.

Successful candidates will possess a strong understanding of business principles, excellent communication skills, and high-level knowledge in relevant repair processes and methods.



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