Claims Relationship Manager
3 weeks ago
Duties and Responsibilities:
Portfolio Management
- Articulate the claims capabilities and operational proposition to clients and identify improvement opportunities.
- Management of client portfolio - this includes all policies across marine and mining
- Outstanding Claims - Do weekly outstanding claims monitoring to ensure claims are up to date and progress is made. Advance matters that are dormant or not progressing
- Report mapping - ensure that all Client mapping in the Data Warehouse is accurate to include all claims across different client portfolios on different systems
- Report set ups - agree type of reports as well as frequency of reports with the Client and ensure that scheduling is done correctly from the Data Warehouse
- Aggregate management - monitor aggregate fund balances to ensure that the aggregates do not burn
- Aggregate arrangements - agree specific aggregate processes with the client and implement accordingly (e.g. excess payments / claims within excess etc.)
- Aggregate audits - notify Insurers when an aggregate reaches 80% to arrange for audits to be conducted. The sign-off of these audits must be done as quickly as possible to avoid any delays on claims that falls outside the Aggregate after it is depleted.
- Claims Management Agreements - collect information and prepare the Claims Management Agreement via the Docusign Process
- Ensure that funds are requested by Client Manager, deposited and that there are enough funds in the bank accounts for payments
- Closing Bank Accounts
- Set up and attend client meetings as per the client's required frequency
- Build client relationships through regular interaction with clients
- Identify specific process needs and ensure implementation
- Assists with new business presentations (Powerpoint / Mock up Dashboards / Solutions etc.)
- Attend new business presentations and present the Claims capabilities to the prospective clients
- Assists with renewal presentations (Powerpoint / Dashboards / Solutions etc.)
Assist with disputes and advise regarding:
- Rejections
- Complaints
- Large and contentious losses
Qualifications
- Grade 12. (Matric)
- A relevant bachelors degree or
- A relevant tertiary insurance related qualification.
- Registration with the FSCA in terms of the FAIS ACT.
- Registration as an associate with the IISA.
- Technical/Professional knowledge of insurance principles practices and fields.
- Have a solid understanding of risk analysis methodologies.
- Have a good understanding of the applicable legislative environment governing the insurance industry.
- A minimum of 5 10 years experience in a similar or related role.
- Extensive Insurance experience
- Proven experience in mining and marine claims
-
Relationships and Claims Manager
4 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeJob SummaryWe are looking for a highly motivated and experienced Relationships and Claims Manager to join our team in the Motor Claims Greater Johannesburg Region.Key Duties:KPI monitoring and control for MBRs.MBR and Santam system process compliance and maintenance.Supplier performance measurement meeting leadership.Trend analysis and action planning.MBR...
-
Claims Relationship Manager
4 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeJob DescriptionA challenging opportunity has arisen for a highly skilled and experienced Claims Relationship Manager to join our team in the Motor Claims Greater Johannesburg Region.Key Responsibilities:Monitor and control various Key Performance Indicators (KPIs) for Motor Body Repairers, including ARC plus Ancillary Cost (ACPC), Alternative Parts...
-
Claims Management Supervisor
4 days ago
Johannesburg, Gauteng, South Africa Telesure Investment Holdings Pty Full timeJob TitleClaims Management Supervisor About the RoleWe are seeking a skilled and experienced Claims Management Supervisor to join our team. As a Claims Management Supervisor, you will be responsible for managing and coordinating claims-related activities, ensuring that all claims are processed efficiently and effectively. Key ResponsibilitiesClaims...
-
Senior Claims Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Armstrong Appointments Full timeOur client is seeking a hands-on high-level Senior Claims Manager that will be based in Johannesburg, South Africa, responsible for the professional handling of a broad portfolio of general property, engineering, mining, casualty / financial lines claims, underwritten in both retail and international wholesale markets. The position reports into the Head of...
-
Claims Process Coordinator
4 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeAbout the PositionWe are seeking an experienced Claims Process Coordinator to join our team in the Motor Claims Greater Johannesburg Region. As a key member of our team, you will be responsible for coordinating claims processes and ensuring effective relationships with stakeholders and Motor Body Repairers.Responsibilities:Claims process coordination and...
-
Claims Assessment Professional
2 days ago
Johannesburg, Gauteng, South Africa Hollard Full timeHollard Group Risk is seeking a highly motivated and experienced Disability Claims Assessor to join their team.Job Description:The successful candidate will be responsible for assessing, reviewing and managing Capital Disability, Dread Disease and Income Disability claims. They will also be required to develop and implement effective return-to-work programs...
-
Claims Service Professional
4 days ago
Johannesburg, Gauteng, South Africa Sanlam Limited Full timeAs a Motor Claims Service Consultant, you will be responsible for the processing and claims administration end to end on assigned claims.The purpose of this position is to ensure that the claim is validated and applicable assessors are appointed through engaging with relevant stakeholders once the claim is assessment ready.Key ResponsibilitiesManage workload...
-
Disability Claims Specialist
2 days ago
Johannesburg, Gauteng, South Africa Hollard Full timeHollard Group Risk seeks a skilled Disability Claims Assessor to join their team.Position Summary:The successful candidate will be responsible for assessing, reviewing and managing Capital Disability, Dread Disease and Income Disability claims. They will ensure that decisions are made in accordance with company principles and philosophy.Key...
-
Claims Analysis Manager
2 days ago
Johannesburg, Gauteng, South Africa Old Mutual South Africa Full timeClaims AnalysisThis role involves reviewing and analyzing insurance claims to determine their validity. The successful candidate will have a strong understanding of insurance policies and procedures.Key responsibilities include:Reviewing claim informationAnalyzing claim dataDetermining the extent of liabilityReporting findings to managementThe ideal...
-
Relationship Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeJob title : Relationship Manager (Marine)Job Location : Gauteng, JohannesburgDeadline : March 18, 2025Quick Recommended LinksJobs by Location Job by industries JOB DESCRIPTIONThe candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing,...
-
Claims Operations Manager
3 days ago
Johannesburg, Gauteng, South Africa Headhunters Full timeJob DescriptionWe are seeking a Senior Claims Investigation Manager to join our team at Headhunters. As a key member of our organization, you will be responsible for overseeing the claims investigation process and ensuring that our clients receive the highest level of service.About the RoleThe successful candidate will have a strong background in claims...
-
Home Claims Operations Manager
4 days ago
Johannesburg, Gauteng, South Africa Telesure Investment Holdings Pty Full timeHome Claims Operations Manager About the RoleWe are seeking a seasoned Home Claims Operations Manager to join our team. As a Home Claims Operations Manager, you will be responsible for overseeing the day-to-day operations of the home claims team, ensuring that all claims are processed efficiently and effectively. Key ResponsibilitiesClaims Management:...
-
Insurance Claims Specialist
4 days ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeAbout the RoleWe are seeking an exceptional Insurance Claims Specialist to join our team in the Motor Claims Greater Johannesburg Region. As a key member of our team, you will be responsible for ensuring seamless relationships between stakeholders and Motor Body Repairers.Responsibilities:Effective monitoring and control of KPIs for MBRs.Compliance and...
-
Claims Administrator
1 day ago
Johannesburg, Gauteng, South Africa The Globevest Group Full timeSalary: Market relatedLocation: Linbro ParkJob type: PermanentIndustry: Automotive / TransportReference Number: CWR.CTH.CA.04032025COMPANY DESCRIPTION:Our client is a leading truck rental company and they are looking for a dedicated and reliable Claims Administrator to join their dynamic team.JOB DESCRIPTION:The Claims Administrator will handle all claims...
-
Claims Consultant
5 days ago
Johannesburg, Gauteng, South Africa Carlysle Human Capital Full timeShort-term Insurance Claims Consultant (Motor & Non-Motor)Minimum Requirements:RE5 Certification (compulsory)3+ years experience as a Claims Administrator/Consultant handling motor & non-motor claimsPersonal & Commercial Lines claims experienceNQF 4 or 5 (120-credit) financial services qualificationClass of Business certification (Personal & Commercial...
-
Claims Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeJob title : Claims Specialist : Technical Trainer JHB (JG7)Job Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries KEY RESPONSIBILITIESProvide ongoing Technical and Operational training (technical, claims procedure for existing staff and new appointments) as required. Ensure compliance to...
-
Claims Management Expert Wanted
3 days ago
Johannesburg, Gauteng, South Africa Energy at Work Full timeKey ResponsibilitiesWe are seeking a Claims Conqueror Extraordinaire to join our team at Energy at Work. In this role, you will be responsible for registering claims with flair, negotiating effectively, finalizing claims smoothly, managing costs wisely, and providing exceptional service.The ideal candidate will have 3 years of experience in claims...
-
Claims Coordinator
1 day ago
Johannesburg, Gauteng, South Africa The Globevest Group Full timeAbout the Role:We are seeking an experienced Claims Administrator to join our dynamic team. As a key member of our operations team, you will be responsible for handling all claims related to damage, write-offs, and traffic fines involving our trucks.Key Responsibilities:Claim Handling: Handle all claims related to damage, write-offs, and traffic fines...
-
Insurance Relationship Manager
1 day ago
Johannesburg, Gauteng, South Africa Nedbank Full timeNedbank Wealth is seeking an experienced Insurance Relationship Manager to join our team. The successful candidate will be responsible for managing and administering suppliers, including appointment of new suppliers and monitoring of existing ones.The ideal candidate will have a strong background in the insurance industry, with a minimum of 10 years'...
-
Claims Management Expert
3 days ago
Johannesburg, Gauteng, South Africa Headhunters Full timeJob RequirementsTo be considered for this role, you will need to have a strong background in claims management, with a minimum of 5-10 years' experience in a similar or related role. You will also need to have previous people management experience and be registered as a representative with the FSCA in terms of the FAIS Act.About the RoleThe successful...