Claims Operations Manager

3 days ago


Johannesburg, Gauteng, South Africa Headhunters Full time
Job Description

We are seeking a Senior Claims Investigation Manager to join our team at Headhunters. As a key member of our organization, you will be responsible for overseeing the claims investigation process and ensuring that our clients receive the highest level of service.

About the Role

The successful candidate will have a strong background in claims management, with a minimum of 5-10 years' experience in a similar or related role. They will also have previous people management experience and be registered as a representative with the FSCA in terms of the FAIS Act.

Key responsibilities will include:

  • Technical expert driving a team of desktop investigators to achieve results
  • Oversight and management of the team
  • Conducting regular reviews of claims individually and collaboratively
  • Ensuring team members achieve set targets and maintain quality standards

The ideal candidate will be a strong leader who can motivate and inspire their team to deliver high-quality results. They will also have excellent analytical, negotiation, decision-making, and problem-solving skills, as well as effective communication skills.



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