Operational Team Lead

4 weeks ago


Cape Town, Western Cape, South Africa OneCart Ltd Full time

Job Title: Operational Team Lead

We are seeking a skilled Operational Team Lead to join our team at OneCart Ltd. As an Operational Team Lead, you will be responsible for leading and supervising a team of Shoppers and Drivers to ensure flawless service delivery to our customers.

Key Responsibilities:

  • Lead and supervise a team of Shoppers and Drivers to ensure optimal effective teamwork and reach their KPIs.
  • Develop and manage team performance, offering feedback and demonstrating the desired skills and expected work ethic.
  • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
  • Provide an operational perspective on Logistics to ensure best practices and protocols.
  • Train and develop Shoppers and Drivers.
  • Staff Management: Allocate schedules, conduct regular staff meetings, and ensure staff report to work on time.
  • Complaints Management: Assist and attend to shopper and driver queries, resolve escalated customer complaints, and provide constant feedback to the Area Manager.

Requirements:

  • Be eligible to work in South Africa.
  • A valid South African driver's license or a valid South African Professional driving permit (PrDP).
  • Clean driving record.
  • Must have your own vehicle or motorbike (registration documents to be verified).
  • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS.
  • 2-3 years Team Leader experience.

Competencies and Skills:

  • Attention to detail.
  • Time management skills.
  • Conflict management skills.
  • Negotiation skills.
  • Professional verbal and written communication skills.
  • Responsive.
  • Effective planning and organizing.
  • Self-directed and motivated.
  • Interpersonal skills.
  • Ability to build and maintain relationships.
  • Resilience.
  • Decisive and action-orientated.
  • Assertiveness.
  • Ability to work independently and under pressure.
  • High emotional intelligence.

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