English Concierge Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Rhino Africa Full time
About the Role

We are seeking an experienced and dynamic English Concierge Specialist to join our thriving tour operator business, specifically our Sales Support Team.

Key Responsibilities
  • Provide exceptional customer service to clients, ensuring a seamless and personalized travel experience.
  • Manage travel requests, bookings, and logistics, ensuring timely and efficient processing.
  • Collaborate with Sales Consultants to resolve client travel issues and provide administrative support.
  • Work closely with external suppliers to ensure all aspects of bookings are resolved.
  • Contribute to the development of travel offerings and services, ensuring a holistic approach to customer experience.
  • Maintain accurate records and reports, ensuring timely and efficient data management.
Requirements
  • National Senior Certificate/Matric
  • 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment
  • Great communication skills
  • Willingness and drive to learn
  • Excellent problem-solving skills
  • Ability to work in a fast-paced, deadline-driven environment
What We Offer
  • A competitive remuneration package, including a base salary and benefits
  • A dynamic and supportive work environment, with opportunities for growth and development
  • The chance to make a meaningful impact in the tourism industry, contributing to the success of a leading tour operator


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