DMC Retail Travel Specialist

2 months ago

Sandton, South Africa Wild Dreams Hospitality Full time

{"Key Outputs": {"heading": "Key Responsibilities", "items": [{"heading": "1. Design and Plan Itineraries", "description": "Create bespoke travel experiences for guests, taking into account their preferences and interests."}, {"heading": "2. Reservation Management", "description": "Manage the reservations process for bookings, ensuring guest budgets are met and exceeding their expectations."}, {"heading": "3. Booking Process", "description": "Handle bookings from quote to finalisation, invoicing, and travel documentation, maintaining high levels of accuracy and attention to detail."}, {"heading": "4. Communication", "description": "Maintain consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues, building strong relationships and ensuring seamless service delivery."}, {"heading": "5. Emergency Response", "description": "Participate in emergency duty on a rotational basis, providing calm and professional support to guests and agents."}, {"heading": "6. Proactive Selling", "description": "Proactively promote our products and services to ensure the best possible safari experience for guests, meeting and exceeding sales targets."}]}, "Requirements": {"heading": "Essential Skills and Experience", "items": [{"heading": "1. Experience", "description": "A minimum of 3-5 years of previous tour consulting experience is required, with a strong understanding of the tourism industry and its various segments."}, {"heading": "2. Skills", "description": "Must have sales process and methodology skills, as well as excellent computer skills, including ESS, MS Office, and WETU."}, {"heading": "3. Knowledge", "description": "Must have a good understanding of South Africa, Southern, and East Africa, including its cultures, languages, and customs."}, {"heading": "4. Communication", "description": "Excellent verbal and written communication skills are essential for this role, with the ability to communicate effectively with guests, agents, and colleagues."}, {"heading": "5. Problem-Solving", "description": "Strong problem-solving skills and experiential creativity are required to deliver exceptional service and exceed guest expectations."}]}

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