Senior Business Development Consultant
12 hours ago
We are a leading provider of innovative customer experience solutions, helping businesses thrive in the digital age.
Job SummaryThis is an exciting opportunity to join our team as a Senior Business Development Consultant - Automotive Solutions. In this role, you will be responsible for driving business growth and delivering exceptional customer experiences in the automotive industry.
Key Responsibilities- Omnichannel Customer Engagement: Develop and implement effective omnichannel strategies to engage customers across multiple touchpoints, ensuring seamless and personalized experiences.
- Business Development: Identify new business opportunities and build strategic relationships with key stakeholders to drive revenue growth.
- Process Improvement: Analyze existing processes and procedures to identify areas for improvement, implementing changes that enhance efficiency and effectiveness.
- Team Leadership: Provide guidance and support to junior team members, fostering a culture of collaboration and excellence.
- Education: Matric or Grade 12; tertiary education preferred but not required.
- Experience: Minimum 3 years' experience in a contact centre or similar sales and service environment.
- Skills: Proficient in Microsoft Office (Excel, Word); excellent communication, interpersonal, and problem-solving skills.
- Bachelor's Degree: In a relevant field such as business administration, marketing, or communications.
- Industry Knowledge: Understanding of the automotive industry and its trends.
- Certifications: Relevant certifications such as CRM, sales, or customer service.
iSON Xperiences offers a dynamic and supportive work environment, with opportunities for professional growth and development. Our employees enjoy a range of benefits, including competitive salaries, performance-based bonuses, and a comprehensive benefits package.
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