Client Engagement Strategist

2 weeks ago


Midrand, Gauteng, South Africa Exceed Human Resource Consultants Ltd Full time
Job Description

The Client Engagement Strategist plays a pivotal role in delivering exceptional client experiences, driving revenue growth, and fostering long-term relationships. Key responsibilities include managing client accounts, identifying upsell and cross-sell opportunities, and ensuring timely delivery of solutions that meet customer needs.

Key Accountabilities:
  • Manage multiple client accounts, providing proactive support to ensure seamless service delivery and exceeding customer expectations;
  • Develop and implement strategic plans to enhance client satisfaction, retention, and loyalty;
  • Collaborate with internal stakeholders to identify and pursue new business opportunities, driving revenue growth and market expansion;
  • Maintain accurate records of client interactions, account status, and sales performance using CRM software;
  • Provide regular progress reports to senior leaders, highlighting key account metrics, such as quarterly sales results and annual forecasts;
Requirements:
  • Bachelor's degree in a relevant field, such as IT or Business Administration;
  • Minimum 3 years of experience in Sales Account Management, preferably with expertise in CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel);
  • Proven ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level;
  • Excellent problem-solving skills, with a strong focus on delivering client-focused solutions that meet customer needs;
Compensation Package:

We offer a competitive salary ranging from $80,000 to $110,000 per annum, commensurate with experience, depending on location and performance. Additionally, benefits may include health insurance, retirement savings plan, paid time off, and professional development opportunities.



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