Customer Service Representative

1 week ago

Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our frontline support team, you will be responsible for providing top-notch service and support to customers through various channels, including phone, email, chat, and in-person interactions.

Job Summary

This is a dynamic role that requires strong communication skills, problem-solving abilities, and a genuine desire to assist customers. You will work closely with other teams, including sales, billing, and technical support, to ensure customers' needs are met. Your primary goal will be to resolve customer concerns and issues efficiently and effectively, while maintaining a deep understanding of our company's products and services.

Key Responsibilities
  • Provide exceptional customer service through various channels, including phone, email, chat, and in-person interactions
  • Address customer concerns and issues promptly and efficiently
  • Maintain accurate records of customer interactions, transactions, feedback, and complaints
  • Collaborate with other teams to ensure customers' needs are met
  • Gather customer feedback to improve processes, products, and overall customer experience
Requirements
  • Bachelor's degree in business or a related field (high school diploma or equivalent required)
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and ability to think critically
  • Able to work well in a team environment and handle tasks independently
  • Familiarity with customer service software (e.g., CRM systems) and Microsoft Office or similar applications
  • Ability to multitask and manage multiple priorities simultaneously
Preferred Qualifications
  • Prior experience in customer service, retail, or call center environments
  • Bilingual abilities (e.g., English/Spanish)

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and location. We offer a comprehensive benefits package, including health insurance, paid time off, retirement plan options, and professional development opportunities.

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