Customer Service Manager
2 months ago
Job Title: Customer Service Manager - Digital Marketing Expert
Job Description:
We are seeking a dedicated Customer Service Manager (Digital Marketing) with over 3 years of customer service experience to join our team in the Digital Marketing industry.
Key Responsibilities:
- Provide excellent English communication skills, both written and verbal.
- Manage phone communications efficiently and professionally.
- Collaborate with the team to ensure all customer requests are completed accurately and timeously.
- Handle communication through phone, SMS, and email.
- Find opportunities to upgrade/upsell customers.
- Schedule appointments with clients.
- Update social media posts on Instagram and Facebook.
- Add and manage leads in the lead management system.
- Conduct phone support calls to understand client needs, address concerns, and update records.
- Send payment details and finalise transactions via Credit Card, Bank Transfer, or assist with finance forms.
- Respond to client inquiries and keep them updated throughout the process.
Requirements:
- 3 years previous experience in a customer service role
- Proficiency in Shopify, Instagram, Facebook, and CRMs like Gohighlevel or similar platforms.
- Experience in handling orders, emails, calls, and tickets.
- Excellent English speaking and writing skills.
- Strong proactive problem-solving abilities and autonomy.
- Ability to thrive in a fast-paced environment.
- High attention to detail and accuracy.
- Efficiency in meeting deadlines.
- Quick learner with the ability to follow instructions effectively.
Benefits:
- Work from home
- Competitive remuneration
- Opportunities for professional growth within the organisation
- Access to ongoing training and development opportunities
- Very supportive management team
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