Customer Service Representative

3 days ago


Cape Town, Western Cape, South Africa EXL Full time

In the role of Customer Service Representative at EXL, you will be responsible for ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your key responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial.

Key Responsibilities
  • Ensure that assigned targets in accordance with SLA are met
  • Ensure that the quality of transactions is in compliance with predefined parameters
  • Control claim costs and minimize leakage
  • Maintain accuracy of reserves and payments and manage claim lifecycle

The ideal candidate will possess a strong customer service focus, excellent communication skills, and the ability to effectively manage multiple tasks and priorities. Additionally, they should have prior international voice experience and be familiar with MS Office.

Qualifications
  • Prior international voice experience
  • Familiarity with MS Office
  • Necessary knowledge of business concepts to effectively perform the job
  • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
  • Commits to achieving specific objectives and takes ownership for accomplishing them.


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