Digital Banking Onboarding Strategist

6 days ago

Cape Town, Western Cape, South Africa Planet10 Full time

We are seeking a highly skilled Digital Banking Onboarding Strategist to lead the Customer Onboarding function at Planet10, an esteemed company in the Digital Banking Sector. This crucial role will take ownership of the business of origination, converting marketing interest (app downloads) into concluded 'sales' (new bank customers or new products for existing customers) through a seamless, efficient, and highly automated journey.

The team will design, build and run customers' first (and most complex) interaction with the bank as well as all subsequent product and credit onboarding. The Business Owner will be responsible for shaping the strategic direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience. The function's vision is to create, refine, and maintain the world's most advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is incredibly cost-efficient.

**Requirements:**

  • Degree in business, technology or a related field.
  • Proven experience in a leadership role within the banking or fintech industry, preferably with a focus on digital customer onboarding.
  • Strong strategic thinking and analytical skills.
  • Exceptional leadership and team management abilities.
  • Proficiency in understanding and implementing regulatory requirements especially related to onboarding.
  • Experience with automation, technology, and data analytics in a financial services context.

**Competencies:**

  • Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.
  • Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
  • Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
  • Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
  • Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
  • Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.

**Salary:** The estimated salary for this position is $120,000 - $180,000 per year, depending on qualifications and experience.

**Job Description Format: Company Overview, Salary, Job Description, Required Skills and Qualifications, Benefits, Others.**

**The successful candidate will be responsible for overseeing the end-to-end onboarding process, ensuring that it is streamlined, efficient, and cost-effective. They will implement innovative solutions and technologies to automate as much of the onboarding process as possible while maintaining the highest security standards.**

**Key Performance Indicators (KPIs):

  • Customer satisfaction ratings.
  • Onboarding efficiency metrics.
  • Automated process success rates.

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