Lead Welcome Center Coordinator

5 days ago


Bedfordview, Gauteng, South Africa HR Genie Full time
About the Role

The Lead Welcome Center Coordinator will be responsible for overseeing daily operations at the Welcome Desk/Reception, delivering exceptional member experiences and fostering a positive first impression. This role requires leadership skills to motivate staff and set a good example, as well as high levels of administrative precision.

Key Responsibilities
  • Support Club Administration tasks when required.
  • Manage cash transactions accurately.
  • Maintain effective communication with members and staff.
  • Supervise and train Receptionists.
  • Monitor access and overrides for staff and members.
  • Optimize reception stock levels.
  • Resolve member complaints promptly.
Requirements
  • A proven track record in staff management, planning, conflict resolution, and problem-solving.
  • Leadership skills to motivate staff and set a good example.
  • High levels of administrative precision.
  • Excellent communication skills for liaising at all levels.
  • Intermediate computer proficiency.
  • Availability to work varied shifts.
  • Previous experience in front desk or welcome desk roles is advantageous.
Compensation

$62,000 - $82,000 per year, depending on location and experience.



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