Customer Service Representative

2 months ago


Johannesburg, Gauteng, South Africa Complement Recruitment Full time

Job Title: Customer Service Representative - Sales and Order Management

Job Summary: We are seeking a skilled Customer Service Representative to join our team at Complement Recruitment. In this role, you will be responsible for providing exceptional customer service, managing orders, and ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Manage customer orders, prioritizing based on availability and maintaining current processes for constrained items.
  • Communicate daily with the sales team regarding new orders, changes to existing orders, and delivery dates.
  • Interface with transport planners to schedule priority orders, confirm status, and follow up on missed deliveries.
  • Maintain the order book, paying attention to peculiarities and ensuring order quality.
  • Manage walk-in customers and cash sales, advising the PLW team of stock urgencies.

Requirements:

  • Matric/Grade 12 qualification, with a sales qualification advantageous.
  • Minimum 3 years' experience in a manufacturing environment, with experience in internal sales and customer service.
  • Proficiency in Sage Line 500, MS Excel, Google Slides, TMS, and Google Sheets.
  • Excellent communication, written, and numerical skills.
  • Reliable transportation.


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