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Technical Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa Netsurit Full time
Job Title: Tier 2 Technical Support Engineer

At Netsurit, we are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a key member of our client services team, you will be responsible for providing high-end technical support to our clients, ensuring their IT infrastructure is running smoothly and efficiently.

Key Responsibilities:
  • Design and implement projects as per client requirements and project scope
  • Infrastructure security analysis and reporting
  • Client documentation and policy design
  • Incident management, problem management, resolving service requests, and applying change management where necessary
  • Good general understanding of the ITIL Framework and ITSM Systems
  • Excellent knowledge on Microsoft technologies, including Office 365, Microsoft 365, Azure, Hyper-V/VMWare
  • Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers
  • Must have a good understanding of network security, malware/ransomware prevention
  • Assist/mentor junior consultants and host technical workshops for the team
Requirements:
  • At least 3-5+ years' experience in the IT & Networking environment and formal IT qualifications, ideally Microsoft roll-based certifications
  • A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, projects, and client services consulting
  • Strong problem-solving skills and a love for all things IT
  • Minimum of 1 year onsite experience, based at a client