Hotel Operations Manager

1 month ago


Hoedspruit, South Africa HR Genie Full time

Job Overview:

The Hotel Operations Manager plays a crucial role in ensuring the seamless execution of daily operations at Ngala Safari Lodge.

About the Role:

  • This permanent live-in position is based at Ngala Safari Lodge, offering a unique opportunity to work in a 5-star operation and contribute to delivering exceptional guest experiences.

Key Responsibilities:

  • To check guests in, manage dietaries and special requests, and deliver an exceptional guest experience daily.
  • Prepare welcome and departure notes for guests, meet guests, manage check-ins, check-outs, and site-inspections.
  • Assist in staff training and development, collaborate with Senior Management for seamless operations, and maintain brand standards and represent the andBeyond brand.
  • Create an environment that fosters andBeyond culture and DNA, plan and deliver guest delights in the bush and at the lodge, and manage butler department shifts, duties, and issues.
  • Ensure main areas are tidy and styled to BOPs, host guests at mealtimes, and maintain high service standards.
  • Assist Operations and Lodge Managers with stock takes and orders, run Point on Large Group Bookings, and communicate effectively with all departments.
  • Support Operations and Lodge Managers with tasks when needed and pay attention to day sheet information and guest requirements.

Requirements:

  • A valid SA driver's license, MS Office knowledge, and PANstrat Knowledge beneficial.
  • Excellent communication and interpersonal skills, lateral thinking, and problem-solving abilities.
  • Flexibility, initiative, professionalism, courtesy to guests, leadership, and organizational abilities.
  • Good interpersonal skills, team player, and passion for guest delighting and wine & food experience.
  • At least 3-5 years of experience in a 5-star operation in a camp manager/Duty manager role, experience in the service industry dealing with guests and staff, and managerial experience.

Compensation and Benefits:

We offer a competitive salary range of R450,000 - R550,000 per annum, depending on experience. This includes benefits such as accommodation, meals, and a generous leave policy.



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