Operations Manager

3 weeks ago


Hoedspruit, South Africa HotelJobs.co.za Full time

**Operations Manager - 5-Star Lodge in Limpopo**

Are you a seasoned Operations Manager with a flair for luxury hospitality? We’re looking for an exceptional leader to oversee and elevate the guest experience at our prestigious 5-star lodge. This role is all about bringing operational excellence to every aspect of our lodge, ensuring seamless service, and maintaining our world-class standards.

**About the Role**:
As the _Operations Manager_, you’ll be at the heart of our lodge, coordinating multiple departments to deliver an unforgettable guest experience. From managing front-of-house to overseeing housekeeping, food and beverage, and maintenance, you’ll ensure every detail contributes to our 5-star reputation.

**Key Responsibilities**:

- ** Leadership Across Departments**: Supervise and support all operational teams, ensuring each department aligns with our luxury standards.
- ** Guest Experience Focus**: Drive guest satisfaction by anticipating needs, addressing concerns, and consistently delivering an outstanding experience.
- ** Quality Control**: Monitor and maintain the quality of services provided, performing regular inspections and assessments.
- ** Team Development**: Inspire, train, and develop your team to reach their full potential, fostering a positive and high-performing culture.
- ** Efficiency and Strategy**: Identify and implement strategies to improve operations, reduce costs, and enhance efficiency.

**Requirements**:

- ** 5-Star Experience**: Proven experience in operations management within a luxury lodge, hotel, or similar setting.
- ** Exceptional Leadership Skills**: Strong leadership presence with a natural ability to motivate, mentor, and develop a team.
- ** Detail-Oriented & Organized**: Keen eye for quality, strong organizational skills, and a commitment to excellence.
- ** Problem Solver**: Ability to troubleshoot and resolve issues effectively and maintain a calm, professional demeanor.
- ** Customer-Centric Approach**: Passion for delivering exceptional guest experiences, with a proactive approach to service.

**Why Join Us?**
- ** Competitive Salary and Benefits**:

- ** Opportunity to Work in a Stunning Location**:

- ** A Dynamic, Growth-Oriented Role** in a respected 5-star establishment
- ** Professional Development** opportunities to advance your hospitality career


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