Courier Operations Manager
1 day ago
As a Courier Customer Agent at Shorza Ltd, you will play a vital role in delivering exceptional service to our UK clients.
About the Job:
- Job Summary: Provide exceptional customer support, coordinate seamless shipments, communicate clearly and effectively, solve problems with creativity, and maintain accurate records.
- Key Responsibilities:
- Provide Exceptional Customer Support: Be the friendly voice for our UK clients, assisting with inquiries, tracking shipments, and resolving any issues with a smile.
- Coordinate Seamless Shipments: Manage courier bookings efficiently, ensuring timely pickups and deliveries that exceed customer expectations.
- Communicate Clearly and Effectively: Liaise with clients, couriers, and team members to provide updates and ensure smooth operations across all channels.
- Solve Problems with Creativity: Address customer concerns with empathy and ingenuity, turning challenges into positive experiences.
- Maintain Accurate Records: Keep detailed logs of shipments and client interactions to enhance service quality and operational efficiency.
Requirements:
- Customer-Centric Mindset: You genuinely care about delivering the best experience for our clients and colleagues.
- Outstanding Communication Skills: Excellent verbal and written communication abilities to connect effortlessly with diverse customers.
- Organizational Whiz: You can manage multiple tasks while keeping everything running smoothly.
- Tech-Savvy: Comfortable using computer systems and software for managing orders and communications.
- Previous Experience: Background in customer service, logistics, or related fields is a plus, but enthusiasm and a willingness to learn are key.
What We Offer:
- Competitive Salary: R250,000 - R350,000 per annum: Enjoy a pay structure that reflects your skills and dedication.
- Career Growth Opportunities: We believe in promoting from within and supporting your professional development.
- Supportive Team Environment: Join a fun-loving, collaborative team that values innovation and teamwork.
- Employee Perks: Access to health benefits and additional perks to enhance your work-life balance.
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