Warehouse Supervisor

7 months ago


Sandton, South Africa Rise Recruiting Agency Full time

Our client in the Retail space is looking for a Warehouse Supervisor (Online department) to join them in Sandton, Gauteng.

**Job Overview**:
As a Warehouse Supervisor (Online Department), you will play a crucial role in overseeing and managing the online operations of our organization.

**Key Responsibilities**:
**Team Leadership**:

- Supervising and lead ing online teams, providing guidance and support.
- Fostering a positive and productive work environment.
- Conducting regular team meetings to discuss goals, performance, and strategies.

**Online Operations Management**:

- Overseeing and optimizing online processes to ensure efficiency.
- Monitoring and analysing online performance metrics.
- Implementing improvements to enhance overall online operations.

**Customer Support**:

- Ensuring a high standard of customer service is maintained.
- Addressing customer inquiries and concerns promptly.
- Collaborating with customer support teams to resolve issues effectively.

**Technology Proficiency**:

- Staying updated on the latest online platforms and technologies.
- Providing guidance on the use of digital tools and resources.
- Troubleshooting and resolve technical issues as they arise.

**Communication**:

- Maintaining clear and open communication with team members and other departments.
- Collaborating with marketing and sales teams to align online strategies with overall business objectives.

**Quality Assurance**:

- Implementing and enforcing quality standards for online content and interactions.
- Conducting regular audits to ensure compliance with company policies.

**Training and Development**:

- Identifying training needs and facilitate ongoing skill development.
- Conducting training sessions to enhance the capabilities of the online team.

**Reporting**:

- Generating and analysing reports on online performance.
- Presenting insights and recommendations to senior management.

**Qualifications and Requirements**:

- Diploma in Supply Chain OR Warehousing.
- Proven experience in online supervision or management roles.
- Strong understanding of online platforms, e-commerce, and digital technologies.
- Excellent leadership and interpersonal skills.
- Effective communication and problem-solving abilities.
- Ability to adapt to changing technologies and industry trends.
- Familiarity with customer relationship management (CRM) systems is a plus.
- Previous experience on Fastway, Courier Guy and MDS booking systems - MUST HAVE at least 2+ years’ experience.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have a Diploma in Supply Chain OR Warehousing?
- Do you have proven experience in online supervision or management roles?
- Do you have previous experience on Fastway, Courier Guy and MDS booking systems?
- Do you have a strong understanding of online platforms, e-commerce, and digital technologies?


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