Night Shift Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Description

Main Purpose: As a Night Shift Customer Service Agent with WNS Global Services, you will be responsible for delivering exceptional customer service to our clients while increasing profitability and building a credible reputation.

Key Responsibilities:

  • Investigate and resolve customer enquiries, delivering customer value at first point of contact.
  • Effectively promote our clients' products and enhance customer experience and loyalty.
  • Provide accurate information on products and services to ensure consistency across the organization.
  • Adhere to company and department standards, policies, and procedures.
  • Adapt to change quickly in a fast-paced environment.

Qualifications:

  • Minimum 12 months experience in a customer service role (contact center).
  • A Matric/Grade 12 Certificate or equivalent.


  • Cape Town, Western Cape, South Africa EXL Service Full time

    OverviewA leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.About the RoleThis exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional...


  • Cape Town, Western Cape, South Africa Teleperformance Full time

    OverviewDeliver exceptional customer experiences by providing professional and courteous support to clients across various communication channels. Foster brand loyalty by promoting products and services, while driving revenue growth for the business. Handle daily customer interactions and requests in accordance with client guidelines and company...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US contact center.OverviewAs a customer-centric organization, EXL Service is committed to providing exceptional service to our clients. Our team of professionals works tirelessly to ensure that every customer interaction is a positive one.Compensation...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionAs a Customer Service Representative at WNS Global Services, we are seeking an individual with a strong background in sales and excellent command over the English language. The ideal candidate will have a minimum of 12 months of sales experience and be dedicated to providing high-quality customer experiences.Key Responsibilities:Identify and...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at WNS Global Services. As a Night Shift Customer Service Specialist, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesInvestigate and resolve customer enquiries in a timely and...


  • Cape Town, Western Cape, South Africa TTEC Full time

    **Become a Part of Our Global Family**At TTEC, we're committed to making customers happy. As a Customer Service Representative – Nights, you'll be a vital part of creating and delivering amazing customer experiences. Working on site in Cape Town, South Africa, you'll have the opportunity to join a dynamic, global team of curious lifelong learners guided by...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Isilumko Staffing (JHB) OpportunityWe are seeking a skilled Customer Service Agent to join our team for a USA Campaign in Cape Town. The successful candidate will be based in the city and work night shifts.About the RoleThis position requires strong communication skills, as you will be interacting with clients via phone calls. If you are fluent in English,...


  • Cape Town, Western Cape, South Africa Qetello Holdings Full time

    We are seeking a diligent and reliable Night Shift Logistics Controller to oversee night shift logistics operations for Qetello Holdings. The ideal candidate will be responsible for ensuring the smooth flow of goods and timely delivery. While relevant experience is preferred, we also welcome candidates with a certificate or diploma in logistics or a related...


  • Cape Town, Western Cape, South Africa TTEC Full time

    About the RoleBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience.As a Customer Service Representative – Nights, you'll be a part of creating and delivering amazing customer experiences while also #experiencing TTEC, an award-winning employment experience and company culture.What You'll Be DoingAnswer...


  • Cape Town, Western Cape, South Africa Qetello Holdings Full time

    Qetello Holdings is seeking a diligent and highly organized Night Shift Logistics Controller to oversee night shift logistics operations.Main Responsibilities:- Coordinate and oversee night shift logistics operations, including transportation, warehousing, and distribution.- Monitor and track the movement of goods to ensure timely delivery and adherence to...


  • Cape Town, Western Cape, South Africa TTEC Full time

    At TTEC, we're dedicated to delivering exceptional customer experiences. As a Customer Service Representative – Nights working in Cape Town, you'll be part of a dynamic team that's passionate about making a difference. Your role will involve providing timely and effective solutions to customer queries, ensuring that every interaction is a positive one.Key...


  • Cape Town, Western Cape, South Africa Qetello Holdings Full time

    About Qetello HoldingsWe are a dynamic organization seeking a skilled Logistics Operations Manager to join our night shift team.Estimated Salary: R250,000 - R350,000 per annumAbout the RoleThe successful candidate will be responsible for overseeing night shift logistics operations, ensuring the smooth flow of goods and timely delivery.Key...


  • Cape Town, Western Cape, South Africa TTEC Full time

    At TTEC, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative - Nights, you'll play a vital role in bringing smiles to our customers' faces. Working on-site in Cape Town, you'll be part of a dynamic team that's dedicated to making a difference.What You'll DoProvide timely and accurate responses to customer...


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Job SummaryWe are seeking a skilled Healthcare Customer Service Representative to join our team at Surgo PTY Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving any issues they may have.Key ResponsibilitiesRespond to incoming customer inquiries...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    About UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...


  • Cape Town, Western Cape, South Africa CallForce Full time

    About the RoleAs a skilled Night Shift Dialer Campaign Manager, you will be responsible for managing our dialer system to execute night shift campaigns. Your primary focus will be on ensuring the efficient operation of our dialer and maximizing productivity.About UsCallForce is a dynamic and forward-thinking company dedicated to delivering exceptional...


  • Cape Town, Western Cape, South Africa RPO Recruitment Full time

    Customer Sales and Service RepresentativeRPO Recruitment is seeking a skilled Customer Sales and Service Representative to provide exceptional customer service and sales support to clients and candidates.Key ResponsibilitiesHandle incoming inquiries and provide information about our servicesManage client accounts and maintain accurate recordsEnsure all...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...


  • Cape Town, Western Cape, South Africa CallForce Full time

    CallForce is a leading BPO service provider offering innovative contact centre solutions globally. We are seeking a skilled Night Shift Contact Centre Administrator to join our team in Cape Town.Key Responsibilities:Optimize dialler performance by maintaining and updating calling lists.Collaborate with the operations manager to ensure optimal campaign...


  • Cape Town, Western Cape, South Africa TTEC Full time

    At TTEC, we're committed to delivering exceptional customer experiences. As a Senior Healthcare Customer Service Representative, you'll play a crucial role in achieving this goal.What You'll DoAnswer incoming communications from customers, providing solutions to their diagnostic imaging, life care solutions, surgical, or biomedical services inquiries.Conduct...