Restaurant Operations Manager

1 week ago

Pretoria, Gauteng, South Africa ATripleA Recruitment and Temps Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to join our team at ATripleA Recruitment and Temps. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring a high-quality customer experience, and driving sales growth.

Key Responsibilities:
  • Operations Management: Manage all aspects of restaurant operations, including opening and closing procedures, scheduling, and staff supervision.
  • Staff Management: Hire, train, and evaluate restaurant staff, ensuring high levels of performance and customer service.
  • Customer Service: Ensure a high-quality customer experience, addressing complaints and resolving issues promptly.
  • Inventory Management: Oversee inventory control, ordering, and stock management to minimize waste and ensure availability of supplies.
  • Budgeting and Cost Control: Manage restaurant budgets, track expenses, and implement strategies for cost reduction and profitability.
  • Health and Safety Compliance: Ensure the restaurant adheres to all health, safety, and hygiene regulations.
  • Marketing and Promotions: Collaborate on marketing initiatives and promotions to drive customer engagement and increase sales.
  • Menu Development: Work with chefs to plan and develop menu items, ensuring offerings are current, appealing, and profitable.
  • Vendor Management: Build and maintain relationships with suppliers to ensure timely deliveries and cost-effective purchasing.
  • Reporting: Prepare and present regular reports on financial performance, customer feedback, and operational efficiency.
Requirements and Qualifications:
  • Experience: 2+ years of experience as a Restaurant Manager or in a similar hospitality management role.
  • Leadership Skills: Strong leadership, team-building, and staff management abilities.
  • Customer Service: Excellent customer service skills and a commitment to exceeding guest expectations.
  • Financial Acumen: Strong understanding of budgeting, financial reporting, and cost management.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Ability to handle challenges, such as customer complaints, staffing issues, or supply shortages.
  • Time Management: Strong organizational skills with the ability to multitask and prioritize tasks efficiently.
  • Tech-Savvy: Familiarity with restaurant management software, point-of-sale (POS) systems, and inventory management tools.
  • Knowledge of Health and Safety Regulations: Thorough understanding of food safety, health, and hygiene standards.

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