Business Operations Specialist

2 weeks ago


Sandton, South Africa HR Studio Full time
Job Description

We are seeking a highly skilled Business Operations Specialist to join our team at HR Studio.

Job Summary:

  • The successful candidate will assist the team in creating, maintaining, updating, and modifying business plan documents. This includes developing new plan documents, amendments, and summaries.

Main Responsibilities:

  • Collaborate with the Plan Document Writer to research and amend medical plan documents, including the Summary of Benefits & Coverage (SBC), Summary Plan Description (SPD), Benefit Plan Descriptions (BPD), and Summary of Material Modifications (SMM) or Summary of Material Reduction (SMR).
  • Assist with incorporating new language to support legislative or administrative changes.
  • Oversee the inventory and status of documents from initial need through publication, ensuring timely completion and meeting deadlines.
  • Modify benefit design and information using templates or existing documents.
  • Submit completed documents or projects within agreed Service Level Agreement (SLA) timeframes.
  • Work closely with internal customers to ensure accurate documentation is in place.
  • Investigate plan document questions using internal and external sources to validate responses and address documentation issues.
  • Maintain accurate data across various platforms for multiple end users.
  • Write procedure documentation in alignment with business goals and legal requirements.
  • Provide timely documentation to users explaining how plan changes impact the system.
  • Publish, proofread, and edit documents to ensure ongoing compliance and quality.
  • Verify data accuracy across different platforms.



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