Junior IT Operations Specialist
6 months ago
**Introduction**
- Managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.**Role Purpose**
- Managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.**Requirements**:
- Appropriate 3/4 year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming)
- At least 3 - 6 years’ experience in a similar role
- Demonstrates extensive abilities and/or a proven record of success as a team member in improving and managing the productivity of technology processes and business processes by creating automated workflows to replace manual workflows including the following areas:
- Interpersonal and communication skills
- Problem-solving skills
- Planning & Organizing skills
- Time management
- Excellent technical knowledge
- Documentation skills
- Intensive troubleshooting knowledge
**Duties & Responsibilities**
- Monitoring of all Guardrisk Infrastructure as a member of the I&O team
- End-User Support for Guardrisk business
- IT contact center for Guardrisk
- Support Business with Telephony
- Implement and adhere to best practice guidelines, policies, processes and procedures.
- Ensure technical operational efficiency within the business.
- Execute business needs, based on identified priorities within the team
- IT Operational monitoring and reporting
- Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
- Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
- Deliver successful end user support to Business
- Accountable to I&O Operations Specialist
- Spot checks on Ad accounts for Guardrisk
- Assist with IT audits for Guardrisk
- Assist with quarterly security reports
- Accountable to I&O Operations Specialist
- Maintain the current functionality of infrastructure technology within the business
- Implement Infrastructure monitoring benchmarks as identified by the team.
- Accountable to I&O Operations Specialist
- Monitor and support the onsite Lan and Wan for Guardrisk Business
- Assist users with password resets and connectivity support
- Accountable to I&O Operations Specialist
- Updating/Maintaining of the asset register for all IT hardware as part of the team
- Accountable to I&O Operations Specialist
**Competencies**
- Analytical
- Strong problem-solving skills
- Excellent communication, interpersonal and presentation skills
- Self-driven with an ability to work independently as well as to function effectively within a team
- Strong sense of responsibility and accountability and to be decisive when needed
- Effective planning and organizational skills
- Ability to work under pressure
- Deadline driven
- Ability to function in a team
- Written and Verbal Communication Skills
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