Operational Excellence Specialist

1 month ago


Sandton, South Africa HR Studio Ltd Full time

At HR Studio Ltd, we are seeking a skilled Operational Excellence Specialist to join our team. In this role, you will be responsible for onboarding, offboarding, software configuration, training, and troubleshooting for new clients, while ensuring timely, factual, and quality tracking, analysis, reporting, and communication throughout the implementation process. Key responsibilities include client service management, progress tracking, implementation management, expectation management, account management collaboration, business partner engagement, testing support, challenge resolution, documentation maintenance, adherence to project plans, material updates, client support, and post-implementation analysis.

The ideal candidate will have a strong background in process improvement, change management, and achieving overall operational excellence. You should have excellent time management skills, be able to make informed decisions using available resources and sound judgment, and have a proven ability to manage client escalations to timely resolution. Additionally, you will have experience with benefit administration platforms, advanced knowledge of project management and/or benefits administration, and be proficient in Microsoft Office. If you are a detail-oriented individual with a passion for delivering exceptional client service, we encourage you to apply for this exciting opportunity.



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