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Technical Service Delivery/Project Manager – Non-SAP Systems
2 months ago
Job Title: Technical Service Delivery/Project Manager – Non-SAP Systems
Job Summary:
Unique Personnel Ltd is seeking a highly skilled Technical Service Delivery/Project Manager to oversee the smooth operation, development, and support of non-SAP related systems within the organization. This critical role will manage daily operations of applications, support ongoing projects, and ensure compliance with customer service management processes and policies.
Key Responsibilities:
- Application Support Services: Manage and support integration and interface solutions, update and upgrade applications and databases, install and configure applications, manage the Application Owners Database/CMDB, and provide technical advice according to industry best practices.
- Application Design & Development: Elicit business requirements, produce solution architecture documents, develop new applications, perform minor and major enhancements, and develop interfaces using various technologies.
- Migration Projects: Manage the migration of the current eServices platform to a new portal, document business requirements and procedures, and migrate and integrate third-party links and internal services.
- Service Level Agreement (SLA) Management: Ensure application availability of 99%, resolve incidents within specified SLAs, adhere to customer major outage process, and perform proactive monitoring.
- Training & Development: Provide training and training materials to end users for all non-SAP applications and ensure successful user training a week before the Go-Live stage.
Required Qualifications & Experience:
- Bachelor's degree in information technology, Computer Science, or a related field.
- 10 years of experience in IT service delivery or project management, focusing on non-SAP systems.
- Extensive knowledge of IT infrastructure, application development, and support processes.
- Proven experience with integration platforms like BizTalk, Webservices, APIs, DB2, Domino.
- Experience in managing application migrations, upgrades, and 24/7 application monitoring.
- Knowledge of industry best practices in service management (e.g., ITIL).
- Strong understanding of project management methodologies and governance frameworks.
Key Skills:
- Excellent problem-solving and decision-making abilities.
- Strong leadership and stakeholder management skills.
- Ability to work under pressure and manage multiple tasks and projects simultaneously.
- Strong communication skills, both written and verbal.
- Technical knowledge of various platforms, including Microsoft and IBM technologies.
Preferred Certifications:
- ITIL Certification or equivalent service management qualifications.
- Project Management certifications (PMP, Prince2, etc.) would be advantageous.
