Destination Coordinator
3 weeks ago
About the Role:
At ABC Worldwide, we are seeking a highly skilled Destination Coordinator to join our team. As a key member of our operations team, you will be responsible for creating tailor-made itineraries for our clients, ensuring seamless travel experiences. Your expertise in Southern Africa will be invaluable in developing and maintaining relationships with suppliers and agents.
Key Responsibilities:
Sales:
- Secure business and effectively cost products
- Understand the market and margin control
- Build up and maintain agent and supplier relationships
- Source new products
- Develop own sales strategy to secure more business through existing and new agents
- Work closely with the team to achieve goals
- Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
- Capture and confirm bookings in Tourplan
- Negotiate with suppliers for better rates, cancellation policies and FOC's
- Find new suppliers that offer a good service and better rates
- Follow up on quotes that have been sent out
- Successfully run groups, tour series, and FIT booking
- Compile welcome pack documents
- Create co-pilots according to itineraries
- Handling the 24hour emergency phone
- Prepare guide documentation and brief guide before travel date
- Work closely with tour guides whilst on tour
- Instruct debtors to raise invoice
- Reconcile supplier invoices for processing
- Assist debtors' clerk with invoicing / collection queries
- Reconcile tour guide expense sheets on completion of tours and check guide salary invoices
- Participate in supplier training and workshops
- Reduce the transaction turnaround time
- Demonstrate good communication skills and customer care
- Stay current on events and changes of suppliers and product
- Travel on educationals and familiarizations trips
As a member of our team, you will be expected to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
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