Destination Coordinator

3 weeks ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Destination Coordinator

About the Role:
At ABC Worldwide, we are seeking a highly skilled Destination Coordinator to join our team. As a key member of our operations team, you will be responsible for creating tailor-made itineraries for our clients, ensuring seamless travel experiences. Your expertise in Southern Africa will be invaluable in developing and maintaining relationships with suppliers and agents.

Key Responsibilities:
Sales:
  • Secure business and effectively cost products
  • Understand the market and margin control
  • Build up and maintain agent and supplier relationships
  • Source new products
  • Develop own sales strategy to secure more business through existing and new agents
  • Work closely with the team to achieve goals
Operations:
  • Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
  • Capture and confirm bookings in Tourplan
  • Negotiate with suppliers for better rates, cancellation policies and FOC's
  • Find new suppliers that offer a good service and better rates
  • Follow up on quotes that have been sent out
  • Successfully run groups, tour series, and FIT booking
  • Compile welcome pack documents
  • Create co-pilots according to itineraries
  • Handling the 24hour emergency phone
  • Prepare guide documentation and brief guide before travel date
  • Work closely with tour guides whilst on tour
Financial:
  • Instruct debtors to raise invoice
  • Reconcile supplier invoices for processing
  • Assist debtors' clerk with invoicing / collection queries
  • Reconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional Responsibilities:
  • Participate in supplier training and workshops
  • Reduce the transaction turnaround time
  • Demonstrate good communication skills and customer care
  • Stay current on events and changes of suppliers and product
  • Travel on educationals and familiarizations trips
Sundry Areas:
As a member of our team, you will be expected to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.

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