Travel Industry Professional
6 days ago
About StudentUniverse
We're committed to providing exceptional service to our clients at StudentUniverse. Our team is passionate about delivering results and building strong relationships with our clients. We believe that together, we can achieve great things.
This role is an exciting opportunity for a Corporate Travel Manager - After Hours Specialist to join our team and make a real difference in our clients' lives. As a key member of our team, this individual will be responsible for providing boutique service to our clients, working closely with the Team Manager to ensure that our clients' travel programs are exceeded.
Responsibilities:
- Drive customer satisfaction by delivering on our brand's core values.
- You will be responsible for the entire customer experience from initial quote to booking, queries, and complaint handling.
- Meet and exceed targets in client SLA and other key KPIs.
System and Process Requirements:
- Adhere to our One Best Way finance process and procedures.
- Demonstrate clear, open, and honest communication internally and externally.
- Achieve monthly SLAs and incentives.
Sales Abilities:
- Follow our one best way sales process.
- Balance meeting deadlines while maintaining high standards under pressure.
- Sales-oriented and able to work towards targets and incentives.
Qualifications:
- Minimum 3 years' experience as a Corporate Travel Consultant.
- 3+ years experience using Amadeus.
- After hours experience advantageous.
- Extensive fares knowledge.
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