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Travel Consultant
2 weeks ago
We are seeking a highly motivated and results-driven Travel Consultant to join our retail division in Johannesburg. As a key member of our team, you will be responsible for providing world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele.
Key Responsibilities- Client Service: Offer professional travel advice and provide accurate and creative quotations to customers, enhancing customer satisfaction and acquiring an expanding and dedicated clientele.
- Sales Performance: Successfully achieve personal sales targets by actively closing sales and converting quotations to bookings.
- Booking Administration: Effectively manage booking administration processes, including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
- Quality and Productivity: Maintain high levels of quality and productivity by managing workload and meeting deadlines, ensuring processes are followed to reduce errors and losses.
- Service Excellence: Offer world-class service, develop a culture, strive to exceed expectations, and offer a 'wow' service to customers.
- Qualifications: Travel and Tourism Certificate, Proficient on a GDS, Amadeus preferred, Excellent numeracy and literacy skills.
- Experience: A minimum of 1 year travel industry experience in a retail or tour operator environment, with a proven record of reaching sales targets.
- Skills: Practical experience with compiling travel packages and creating costings, able to work flexi hours (shift work), working knowledge of Microsoft Word, Excel, and Outlook, Good geographical knowledge.
- Knowledge: Thorough working knowledge of reservations process from input to output, Experience with reading and interpreting contracts, Ability to meet targets and attention to detail critical, Effective communication skills.
- Work Environment: You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do.
- Leads: There will be plenty of leads so no need for cold-calling.
- Learning and Growth: Unlimited learning and growth potential.
- Compensation: Basic salary plus lucrative sales commission.
- Travel Opportunities: Travel opportunities upon reaching and exceeding your targets.
