IT Support Specialist for Financial Services

2 weeks ago


Cape Town, Western Cape, South Africa Lula Full time

Lula is an innovative FinTech company that aims to help small businesses optimize their cash flow. We believe in the potential of the broader SME landscape in South Africa and strive to create a workplace where awesome people can thrive.

We're seeking a highly skilled Technical Support Specialist to join our dynamic support team. The successful candidate will be responsible for providing top-notch technical support to our customers via various communication channels, including phone, email, and live chat.

Key Responsibilities:

  • Collaborate with the Technical Support Manager to develop and implement strategies for improving technical support processes and procedures
  • Maintain a deep understanding of Lula's infrastructure and services, as well as industry trends and best practices
  • Conduct regular training sessions to keep the technical support team up-to-date with product knowledge, technical skills, and best practices
  • Provide IT support, ensuring prompt and effective responses to inquiries, issues, and concerns of all kinds and technologies
  • Maintain, monitor, optimize, and support Lula's office network, including resolution of issues, scheduled updates, and upgrades

Requirements:

  • Matric certificate or equivalent
  • A+, N+, and Microsoft certifications essential
  • Certification or working knowledge of the ITIL framework is advantageous
  • 5+ years of hands-on experience in a technical support role
  • 3+ years of experience with office networking and wireless technologies such as Mikrotik and Ubiquiti
  • 3+ years of experience with Microsoft 365 and Azure cloud-based technologies
  • Excellent problem-solving and troubleshooting skills, with a keen eye for detail
  • Outstanding communication and interpersonal skills, with a user-centric approach
  • Familiarity with a wide range of software, operating systems, and hardware components

Salary: R250,000 - R350,000 per annum

Location: Cape Town



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