Financial Operations Manager
4 weeks ago
TFG Financial Services is seeking an experienced and skilled Financial Operations Manager to lead our team in the Financial Services Call Centre.
About TFG Financial ServicesWe are a leading financial services provider, committed to delivering exceptional customer experiences through innovative solutions and exceptional people. Our company culture values collaboration, innovation, and growth, making us a great place to build your career.
Salary:The estimated annual salary for this role is R800 000 - R1 200 000, depending on experience.
Job Description:The Financial Operations Manager will be responsible for managing monthly targets and KPIs, maintaining portfolio compliance standards and legislative requirements, and ensuring adherence to quality benchmarks. This individual will also optimize people management to produce maximum productivity, identify gaps and opportunities for improvement, drive employee recognition and motivation, and manage relationships with relevant business stakeholders.
Key Responsibilities:- Manage and maintain accurate records of all financial transactions and reports
- Analyze data to identify trends and areas for improvement
- Develop and implement strategies to improve operational efficiency
- Lead and motivate a team of supervisors to achieve set targets
- Foster strong relationships with internal stakeholders to ensure seamless communication and collaboration
To be successful in this role, you will need:
- A minimum of 3-4 years' experience in call centre leadership or a related field
- A management-related qualification (advantageous)
- Excellent analytical and decision-making skills
- Strong numerical, problem-solving, and administrative skills
- Excellent business communication and interpersonal skills
- Proven experience in people management and conflict resolution
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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