Senior Financial Services Operations Manager

4 weeks ago


Cape Town, Western Cape, South Africa TFG Financial Services Full time
Job Title: Senior Financial Services Operations Manager

TFG Financial Services is seeking a highly motivated and experienced Senior Financial Services Operations Manager to lead our Financial Services Call Centre team.

The ideal candidate will have a proven track record of managing teams, driving operational excellence, and delivering results in a fast-paced environment.

  • Key Responsibilities:
  • Manage and maintain portfolio compliance standards and legislative requirements
  • Optimize people management to produce maximum productivity
  • Identify gaps and opportunities for improvement
  • Drive employee recognition and motivation
  • Manage relationships with relevant business stakeholders
  • Enhance management reporting as a performance analysis tool
  • Resolve escalated queries effectively and efficiently

Requirements:

Call centre leadership experience (3-4 years)Management related qualification (advantageous)Continuous learning commitment (products and processes)Exceptional analytical and decision-making abilityStrong numerical, problem-solving, and administrative skillsExcellent business communication skillsProven experience in people managementAbility to work under pressure and multitask to meet targetsExcellent time management, planning, and organizational skills

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