Senior Financial Services Operations Manager
1 week ago
TFG Financial Services is seeking a highly motivated and experienced Senior Financial Services Operations Manager to lead our Financial Services Call Centre team.
The ideal candidate will have a proven track record of managing teams, driving operational excellence, and delivering results in a fast-paced environment.
- Key Responsibilities:
- Manage and maintain portfolio compliance standards and legislative requirements
- Optimize people management to produce maximum productivity
- Identify gaps and opportunities for improvement
- Drive employee recognition and motivation
- Manage relationships with relevant business stakeholders
- Enhance management reporting as a performance analysis tool
- Resolve escalated queries effectively and efficiently
Requirements:
Call centre leadership experience (3-4 years)Management related qualification (advantageous)Continuous learning commitment (products and processes)Exceptional analytical and decision-making abilityStrong numerical, problem-solving, and administrative skillsExcellent business communication skillsProven experience in people managementAbility to work under pressure and multitask to meet targetsExcellent time management, planning, and organizational skills-
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