Sales and Customer Service Representative
1 month ago
• Handle all inbound sales queries and orders efficiently.
• Provide exceptional customer service face-to-face, over the phone, and via email communication.
• Verify orders, including customer details and payment information, to ensure accuracy.
• Capture data into our internal computer system with precision and speed.
• Offer quotes to existing and potential clients, providing them with the best possible solutions.
• Keep clients informed about stock availability, alternatives, and lead times, ensuring transparency and trust.
• Accurately invoice clients, maintaining a high level of professionalism and attention to detail.
• Expedite orders through internal coordination, ensuring timely delivery and customer satisfaction.
• Manage time effectively to respond promptly to customer requests, meeting deadlines and expectations.
• Maintain and update sales and customer records, ensuring accuracy and accessibility.
• Support the sales department with additional administrative tasks as needed, demonstrating flexibility and teamwork.
Requirements:
• 2+ years of relevant experience in sales and customer service.
• Proficiency in MS Office, with the ability to learn new software and systems quickly.
• Strong work ethic and sense of responsibility, with a commitment to delivering high-quality results.
• Ability to perform under pressure, remaining calm and composed in fast-paced environments.
• A driver's license with reliable transportation is advantageous, but not required.
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