Sales Administrator

2 weeks ago


Cape Town, Western Cape, South Africa Thales Aerospace Communications Full time
Job Summary

We are seeking a highly organized and detail-oriented Sales Administrator to join our team at Thales Aerospace Communications. The successful candidate will be responsible for processing customer sales orders, maintaining accurate records, and providing exceptional customer service.

Key Responsibilities
  • Maintain and update sales order forecasts in alignment with central demand plans
  • Process customer sales orders through the MRP system, ensuring accuracy and efficiency
  • Prepare weekly and monthly reports on forecasts, sales, and order books
  • Liaise with internal Sales and Project Management teams to resolve customer queries and resolve scheduling and confirmation issues
  • Learn and understand company products, shipsets, and contractual obligations to various customer categories
  • Ensure orders are within contract parameters and contract requirements are met
  • Supply order confirmations to customers and liaise with shipping administrators regarding shipping queries
  • Liaise with Production/Material Planning to ensure sufficient production planning and obtain accurate ETA's
  • Communicate with customers via phone and email, answering enquiries regarding sales orders and order ETAs
  • Maintain master files for sales orders and order confirmations as required by auditors
  • Meet 5-day order processing targets
Requirements
  • Matric with a minimum of 2 years sales administration experience
  • Excellent computer literacy, especially Excel proficiency
  • Experience using Syspro or other MRP systems
  • Good written and spoken English and customer communication skills
  • Good personal management skills with emphasis on timeliness, attention to detail, and accuracy
  • Proven attendance record
  • Meticulous record-keeping and ability to file and retrieve complex product and contract-related information

This role requires on-site attendance and offers opportunities for professional growth and development.


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