Service Quality Improvement Analyst

4 days ago


Johannesburg, Gauteng, South Africa BestForexBonus Full time
Job Description

As a Service Quality Improvement Analyst at IG Markets, you will play a critical role in enhancing the overall service quality of our Trading Services team. Your primary responsibility will be to evaluate client interactions, identify areas for improvement, and develop strategies to enhance service quality.

Key Responsibilities
  • Evaluate client interactions to assess service quality and identify areas for improvement.
  • Develop and implement strategies to enhance service quality, including training and coaching programs.
  • Collaborate with the Training and Development team to align training materials with evaluation results.
  • Monitor team performance against established quality metrics and KPIs, ensuring adherence to service standards.
About Our Company

IG Markets is a leading online trading platform, committed to providing our clients with a world-class trading experience. Our team is dedicated to delivering exceptional service quality, and we are looking for like-minded individuals to join us in this mission.


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