Service Quality Improvement Analyst
4 days ago
As a Service Quality Improvement Analyst at IG Markets, you will play a critical role in enhancing the overall service quality of our Trading Services team. Your primary responsibility will be to evaluate client interactions, identify areas for improvement, and develop strategies to enhance service quality.
Key Responsibilities- Evaluate client interactions to assess service quality and identify areas for improvement.
- Develop and implement strategies to enhance service quality, including training and coaching programs.
- Collaborate with the Training and Development team to align training materials with evaluation results.
- Monitor team performance against established quality metrics and KPIs, ensuring adherence to service standards.
IG Markets is a leading online trading platform, committed to providing our clients with a world-class trading experience. Our team is dedicated to delivering exceptional service quality, and we are looking for like-minded individuals to join us in this mission.
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Quality Analyst
4 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeQuality Analyst - Trading Services at IG MarketsAt IG Markets, we are committed to delivering exceptional trading services to our clients. As a Quality Analyst - Trading Services, you will play a vital role in ensuring that our services meet the highest standards of quality. Your primary responsibility will be to evaluate client interactions to identify...
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Service Quality Specialist
4 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeWe're IG Group, a global fintech company with a passion for delivering high-quality client service. We're looking for a Service Quality Specialist to join our Trading Services team.This role sits at the intersection of quality assurance and client experience. As a member of the Training and Development (T&D) team, the Quality Analyst will assess client...
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Quality Analyst
4 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeQuality Analyst - Trading ServicesJob Title: Quality Analyst - Trading ServicesJob DescriptionSo, who are we?We're IG Group. No, not Instagram – though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up...
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Quality Assurance Analyst
7 days ago
Johannesburg, Gauteng, South Africa Sutherland Global Full timeCompany Overview:Sutherland Global is a leading provider of business process outsourcing solutions. Our team is committed to delivering exceptional quality and customer satisfaction.About the Role:We are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a critical role in evaluating and documenting customer...
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Organizational Improvement Analyst
14 hours ago
Johannesburg, Gauteng, South Africa Recruitment Solutions Full timeWe are seeking a highly skilled Organizational Improvement Analyst to join our team at Recruitment Solutions. The ideal candidate will have a proven track record of identifying opportunities for process improvement and implementing changes to increase efficiency and effectiveness.About the Role:The Organizational Improvement Analyst will be responsible for...
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Quality Control Analyst
4 days ago
Johannesburg, Gauteng, South Africa Wesbank Full timeWe're looking for a detail-oriented and analytical Test Analyst to join our team! In this role, you'll work closely with cross-functional teams to develop and execute testing strategies that ensure the quality of our products and services.Key ResponsibilitiesAs a Test Analyst, your primary responsibility will be to create testing procedures for complete...
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Market Quality Improvement Professional
4 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeMarket Quality Improvement ProfessionalWe are seeking a Market Quality Improvement Professional to join our Trading Services department at IG Markets. As a key member of our team, you will be responsible for evaluating client interactions to identify areas for improvement and provide actionable feedback to our team members.Your primary goal will be to...
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Process Improvement Analyst
14 hours ago
Johannesburg, Gauteng, South Africa Planet10 Full timeWe are seeking a detail-oriented and proactive Process Improvement Analyst to join our team at Planet10. The successful candidate will assist in optimizing business processes, identifying inefficiencies, and implementing process improvements.Responsibilities:Analyzing existing business processes and workflows to identify areas for improvement.Documenting...
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Quality Assurance Analyst
1 day ago
Johannesburg, Gauteng, South Africa Novo Nordisk AS Full timeAre you detail-oriented and passionate about maintaining high-quality standards? Do you thrive in a role where you can ensure compliance and drive quality improvements? If so, you might be the perfect fit for our Quality Assurance Analyst position at Novo Nordisk South Africa. Read more and apply today for a life-changing career.The positionAs a Quality...
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Business Operations Improvement Analyst
1 day ago
Johannesburg, Gauteng, South Africa Sabenza IT Recruitment Full timeWe are seeking a highly skilled Business Operations Improvement Analyst to join our team at Sabenza IT Recruitment. The successful candidate will be responsible for analyzing business processes and identifying areas for improvement.Main ResponsibilitiesAnalyzing business processes to identify areas for improvementDeveloping and implementing process...
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Quality Control Analyst Position
1 hour ago
Johannesburg, Gauteng, South Africa Pronto Labour Team Full timeLaboratory Quality Assurance RoleWe are seeking a highly skilled Laboratory Quality Assurance professional to join our team at Pronto Labour Team.Job Summary:The successful candidate will be responsible for ensuring the highest standards of quality in our laboratory operations.Conduct daily analytical tasks.Analyze laboratory data to identify trends and...
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Quality Assurance Manager
14 hours ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeAt Quality Connect Staffing, we are seeking a seasoned Manufacturing Quality Specialist to join our team. As a key member of our quality assurance department, you will play a critical role in ensuring the highest standards of quality and compliance in our manufacturing processes.About the Role:Maintenance of the Quality Management System (QMS) as required by...
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Quality Control Analyst
14 hours ago
Johannesburg, Gauteng, South Africa Rmbwestport Full timeKey ResponsibilitiesAs a Quality Control Analyst, you will be responsible for ensuring the accuracy and integrity of payroll data.You will work closely with our payroll team to identify and resolve any issues that may impact the quality of our payroll data.The ideal candidate will have a strong understanding of data governance principles and experience with...
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jnr quality analyst
5 hours ago
Johannesburg, Gauteng, South Africa Pronto Labour Team Full timeJNR QUALITY ANALYSTReference: JHB001367-JC-1Location: NASREC, Johannesburg, Gauteng(Please ONLY apply if you are staying within the NASREC vicinity.)Duties & ResponsibilitiesDaily AnalysisLaboratory DataFlowing InspectionsGuide & Support SamplersAssist with Customer Complaints InvestigationsAdhoc QA AdministrationMinimum Requirements:Degree/Diploma in...
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Operations Analyst
14 hours ago
Johannesburg, Gauteng, South Africa Indipath Recruitment Full timeThe Operations Analyst - Financial Services position at Indipath Recruitment is ideal for a detail-oriented and analytical professional. As an Operations Analyst, you will be responsible for analyzing and optimizing business processes and systems to drive efficiency and effectiveness.Key Responsibilities:Analyze business processes and identify areas for...
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Johannesburg, Gauteng, South Africa FirstRand Namibia Limited Full timeWe are looking for a talented Strategic Financial Analyst and Process Improvement Expert to join our team at FirstRand Namibia Limited.Job ResponsibilitiesAs a Strategic Financial Analyst and Process Improvement Expert, your key responsibilities will include:Identifying opportunities for process improvement and implementing changes to increase...
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Quality Analyst JHB
1 day ago
Johannesburg, Gauteng, South Africa Pronto Labour Team Full timeJNR QUALITY ANALYSTReference: JHB001367-JC-1Location: NASREC, Johannesburg, Gauteng(Please ONLY apply if you are staying within the NASREC vicinity.)Duties & ResponsibilitiesDaily AnalysisLaboratory DataFlowing InspectionsGuide & Support SamplersAssist with Customer Complaints InvestigationsAdhoc QA AdministrationMinimum Qualifications:Degree/Diploma in...
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Data Quality Expert
1 day ago
Johannesburg, Gauteng, South Africa NielsenIQ Full timeAbout the RoleWe are seeking an experienced Data Quality Expert to join our team as a Retailer Onboarding Specialist. In this role, you will be accountable for Retailer, eCommerce, and Vendor Onboarding, Engagement, and Compliance Improvement for received data.You will work closely with Suppliers, the DA Strategy Team, eData Analysts, and Project Managers to...
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Quality Assurance Consultant
1 day ago
Johannesburg, Gauteng, South Africa Parvana Full timeAbout This RoleThis is an exciting opportunity to join our team as a Software Quality Assurance Professional. You will play a crucial role in ensuring the quality of our systems and services.Your Key ResponsibilitiesCraft detailed test plans, scenarios and procedures to ensure thorough evaluation of our systems.Complete and refine test plans with meticulous...
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Quality Assurance Tester
3 days ago
Johannesburg, Gauteng, South Africa cpconsulting Full timeQuality Assurance PositionWe are seeking a highly skilled Technical Test Analyst to join our team at cpconsulting.About the Job:The Technical Test Analyst will be responsible for testing the functionality of a system designed to address business requirements, preventing errors/defects in the live system through effective change control and improvement...