IT Operations Expert with a Focus on Event Management
2 weeks ago
About the Role
We are seeking an IT Operations Expert with a focus on event management to join our team at Jordan HR. As an IT Operations Event Management Specialist, you will be responsible for providing technical expertise and support for IT operations management solutions.
Key Responsibilities:
- Technical knowledge and experience in IT Operations Management solutions (ITOM)
- In-depth working knowledge of IT Infrastructure and Platforms, including operating systems, networks, databases, web technologies, and cloud technology
- Experience in Shell, Perl, JavaScript, and a higher programming language (5 years +)
- Experience and implementation of ITIL v4, particularly for the processes Problem, Incident, Change (PIC) and Manage Events
- Ability to conceptualize complex information and perform detailed analysis when required
- Experience with the Agile Methodology
- Understanding and implementing automation to increase efficiency and handle repetitive tasks
- Balancing technical skills with business acumen to align IT goals with business objectives
- Building and maintaining strong relationships between IT and the business
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