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Consultant for Tour Operators

1 week ago

Cape Town, Western Cape, South Africa SATSA Full time

Job Summary:

We are looking for a highly skilled Reservations/Operations Consultant to join our team at a well-established Tour Operation in Cape Town. The ideal candidate will have a proven track record of success in the Tourism Industry, with excellent communication, planning, and organizational skills.

Key Performance Indicators (KPIs):

  • Work closely with Tour Guides and Tour Operators to build on existing relationships
  • Manage emails, WhatsApp messages, bookings from operators, data capturing, and text communication in an organized and efficient manner
  • Answer telephone and WhatsApp inquiries, representing the company in a professional and competent manner
  • Thoroughly brief Tour Guides regarding expense sheets, pax lists, and itineraries
  • Handle cash responsibly and manage cash-ups for Tour Guides
  • Generate expense sheets, pax lists, and itineraries for Guides
  • Book Guides, extra vehicles, and trailers; allocate vehicles and guides on the schedule
  • Produce accurate quotations, invoices, and vouchers
  • Book Cape Town restaurants and attractions
  • Check welcome packs and hand them over to the Guides
  • Book accommodation when needed; check flight arrival and departure information
  • Prepare water and picnic baskets as needed for tours and transfers