Billing Operations Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Network Recruitment Full time

Key Responsibilities:

We are seeking an experienced Billing Operations Specialist to join our team. As a key member of our operations team, you will be responsible for delivering high-quality billing infrastructure, ensuring seamless delivery of customer charges, and collaborating with vendors to refine performance.

Main Functions:

  • Maintain and optimize billing infrastructure, including databases and servers.
  • Develop and deploy billing systems, ensuring uptime, maintenance, and optimization.
  • Collaborate with vendors to refine performance and maintain product catalogues and call charge rates.
  • Analyze rating and updates, as well as margin analysis on accounts.
  • Build mediation rules and usage flow into the billing system.
  • Ensure customer charges are applied correctly.
  • Migrate from legacy billing systems to new systems, leading architecture discussions.
  • Audit plans and products.
  • Handle escalations and queries from internal and external teams.
  • Analyze invoices and identify cost-saving opportunities, as well as vendor performance.

Requirements:

  • 8-10 years of technical VoIP billing experience, including fixed and variable billing.
  • ISP/Telco billing operations experience in a service provider environment.
  • 8-10 years of Linux OS experience.
  • 8-10 years of SQL database experience and intermediate SQL proficiency.
  • Intermediate scripting experience in Perl or Python.
  • Experience with integration into accounting packages and deploying middleware between systems.
  • Large data analysis experience.
  • Architecting billing system hierarchy.
  • Project management and leadership experience.

Education: Bachelor's degree.



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