Experience Excellence Lead
7 days ago
About the Position
We are seeking an experienced Patient Experience Lead to join our team at Mediclinic International. As a key member of our hospital's leadership team, you will play a critical role in ensuring that all functions are performed in a manner that optimizes patient experience and promotes the hospital's brand and services.
Main ResponsibilitiesAnalyze patient experience index data to identify areas for improvement and implement strategies to enhance overall patient satisfaction.
Develop and implement marketing and communication initiatives to promote the hospital's brand, services, and quality care to attract new patients and retain existing ones.
Foster strong partnerships with patients, families, and healthcare professionals to promote effective communication and collaboration.
Develop and manage budgets, track expenses, and optimize resources to achieve operational efficiency.
Provide guidance, coaching, and training to staff members to ensure they have the necessary skills and knowledge to deliver exceptional patient experiences.
Collaborate with various departments to ensure seamless delivery of care and services that meet or exceed patient expectations.
Tertiary qualification in a relevant field such as healthcare, business, or management.
Minimum 5 years' experience in a service-oriented environment, preferably in the healthcare industry.
Proven track record of improving patient satisfaction and loyalty through data-driven insights and strategic planning.
Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with patients, staff, and stakeholders.
Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.
Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, with experience in using patient experience-related administration and survey systems an advantage.
Please note that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
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