Experience Excellence Lead

7 days ago


Pretoria, Gauteng, South Africa Mediclinic International Full time

About the Position

We are seeking an experienced Patient Experience Lead to join our team at Mediclinic International. As a key member of our hospital's leadership team, you will play a critical role in ensuring that all functions are performed in a manner that optimizes patient experience and promotes the hospital's brand and services.

Main Responsibilities
  1. Analyze patient experience index data to identify areas for improvement and implement strategies to enhance overall patient satisfaction.

  2. Develop and implement marketing and communication initiatives to promote the hospital's brand, services, and quality care to attract new patients and retain existing ones.

  3. Foster strong partnerships with patients, families, and healthcare professionals to promote effective communication and collaboration.

  4. Develop and manage budgets, track expenses, and optimize resources to achieve operational efficiency.

  5. Provide guidance, coaching, and training to staff members to ensure they have the necessary skills and knowledge to deliver exceptional patient experiences.

  6. Collaborate with various departments to ensure seamless delivery of care and services that meet or exceed patient expectations.

Requirements
  • Tertiary qualification in a relevant field such as healthcare, business, or management.

  • Minimum 5 years' experience in a service-oriented environment, preferably in the healthcare industry.

  • Proven track record of improving patient satisfaction and loyalty through data-driven insights and strategic planning.

  • Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with patients, staff, and stakeholders.

  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.

  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, with experience in using patient experience-related administration and survey systems an advantage.

Please note that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.



  • Pretoria, Gauteng, South Africa Ziyana Group Full time

    We are seeking a highly capable and strategic Operational Excellence Lead to oversee the operational departments within the business. This leadership role will ensure smooth execution of service delivery, allowing the CEO to focus on business development, strategic growth, and innovation.Job Description:Lead, Coordinate, and Oversee: Learning & Development,...


  • Pretoria, Gauteng, South Africa Bidvest Protea Coin Full time

    We are seeking an ICT Service Excellence Lead to join our team at Bidvest Protea Coin.In this key role, you will be responsible for leading the development and implementation of strategic customer engagement plans to drive business growth and retention.Key Responsibilities:Develop and execute customer engagement strategies to drive business growth and...


  • Pretoria, Gauteng, South Africa IWG plc Full time

    Job DescriptionWe're seeking an experienced Workplace Experience Lead to join our team. In this role, you'll be responsible for creating a welcoming atmosphere at our business centre, ensuring every customer feels valued and supported. Your key focus areas will include:Main ResponsibilitiesCrafting exceptional customer experiences through proactive...


  • Pretoria, Gauteng, South Africa Huntzberry Brothers, Inc. Full time

    About the Role:Huntzberry Brothers, Inc. is seeking an experienced Operational Excellence Manager to lead our underwriting and administration team.Key Responsibilities:Team Leadership: Lead, motivate, and guide a team of 2 members to achieve company goals.Operational Strategy & Procedure Development: Develop and implement operational policies and procedures,...


  • Pretoria, Gauteng, South Africa Mambo's Storage & Home Full time

    Job Overview:We are seeking a highly skilled and motivated Retail Store Manager to lead our team at Mambo's Storage & Home. As a key member of our operations team, you will drive sales growth, ensure operational efficiency, and deliver exceptional customer service.Key Responsibilities:Team Development: Lead and develop a high-performing team of shop...


  • Pretoria, Gauteng, South Africa Zutari Full time

    Zutari, a leading engineering firm, seeks an experienced Operational Excellence Leader to drive the operational success of its Built Environment business unit.The ideal candidate will have at least 8-10 years of proven experience in operations roles and a strong understanding of customer relationship management, client services, and account management.Key...


  • Pretoria, Gauteng, South Africa ATNS SOC Limited Full time

    Job Title: SLA Management StrategistAbout the Company:ATNS SOC Limited is a leading provider of air traffic navigation services in South Africa. We are committed to excellence and strive to deliver exceptional results through innovative solutions and collaborative partnerships.Job Summary:We are seeking a highly motivated and experienced SLA Management...


  • Pretoria, Gauteng, South Africa Ackermans Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Leadership Position candidate to join our team as a Store Operations Manager.Key Responsibilities:Drive sales growth and customer satisfaction through effective sales strategies and customer engagement.Lead and manage your team to achieve sales targets and deliver excellent customer...


  • Pretoria, Gauteng, South Africa Ackermans Full time

    About the CompanyAckermans is a leading retailer offering a wide range of products and services to customers across South Africa.Job Overview:This is an exciting opportunity to join our team as a Customer Experience Director, where you will play a critical role in driving customer satisfaction, sales growth, and operational...


  • Pretoria, Gauteng, South Africa Saint-Gobain Full time

    Key Performance IndicatorsThe successful candidate will be responsible for:Identifying, evaluating, and onboarding new suppliers while conducting regular performance reviews for existing suppliers.Leading high-level negotiations to secure favorable terms and conditions, focusing on cost, quality, and lead time.Drafting, reviewing, and managing contracts to...


  • Pretoria, Gauteng, South Africa Brookshire Grocery Company Full time

    This Production Supervisor role offers a unique opportunity to drive operational excellence and lead a high-performing team.You will be responsible for implementing the production plan for the shift, ensuring compliance with GMP/5S guidelines, managing indirect material inventory levels, and coordinating maintenance work orders.The ideal candidate will...


  • Pretoria, Gauteng, South Africa Kontak Recruitment Full time

    Job ResponsibilitiesThe successful candidate will be responsible for driving customer satisfaction, communication excellence, and team performance. Key responsibilities include:- Shaping and executing the customer experience strategy;- Ensuring every interaction meets the highest company standards;- Implementing and overseeing client service (CS) projects,...


  • Pretoria, Gauteng, South Africa iMasFinance Full time

    Job Description:This role requires a Business Analyst with expertise in designing and implementing business solutions that drive operational excellence and improve customer outcomes. The successful candidate will possess strong business acumen, analytical skills, and excellent communication abilities.Key Responsibilities:Design and implement business...


  • Pretoria, Gauteng, South Africa Dearx Full time

    RequirementsTo be successful as a Senior Process Engineer at Dearx, you will need:A Bachelor of Commerce or Administration in Accounting, Management Accounting, Computer Science, or Business InformaticsA minimum of 3-5 years of experience in commercial or operational roles in financial controlling and/or accountingExcellent communication skills, ability to...


  • Pretoria, Gauteng, South Africa Mediclinic International Full time

    Mediclinic InternationalAbout the RoleThe ideal candidate will be responsible for ensuring that all functions at the hospital are performed in a manner that optimizes patient experience and is responsible for the marketing of the hospital to the public.Main ResponsibilitiesUtilize patient experience index data to improve patient experience by analyzing...


  • Pretoria, Gauteng, South Africa HR insync Full time

    Job DescriptionThe Administrative Excellence Coordinator role at HR Insync is responsible for ensuring the smooth operation of administrative processes.This includes maintaining quality standards, monitoring performance metrics, and communicating with stakeholders to drive business outcomes.Key ResponsibilitiesMaintain quality standards and processes.Monitor...


  • Pretoria, Gauteng, South Africa Vida Shoes International Full time

    About Vida Shoes InternationalVida Shoes International has been a leading player in the footwear industry for over four decades. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the market.We are seeking a highly skilled and motivated customer service representative to join our international...

  • Operations Lead

    4 days ago


    Pretoria, Gauteng, South Africa IIE Varsity College Full time

    The IIE Varsity College is seeking a highly skilled and experienced Operations Lead to join our team. As an Operations Lead, you will play a key role in ensuring the smooth operation of our academic programs.About the RoleThis position reports directly to the Head: Academic and is responsible for leading the operational management of academic programs on...


  • Pretoria, Gauteng, South Africa Vaimo Full time

    We're looking for a highly skilled Digital Marketing Lead to join our team at Vaimo, a global leader in digital commerce and experience. As a key member of our digital marketing team, you will be responsible for driving client success through the development and execution of effective marketing strategies and campaigns.Responsibilities include working...


  • Pretoria, Gauteng, South Africa Ziyana Group Full time

    We are seeking an experienced leader to join our Ziyana Group team as a key member of the regional mining management team.Main ResponsibilitiesFunction as a key member of the regional mining management team, making strategic decisions and taking innovative action to achieve short-term and long-term goals.Improve customer service quality results by studying,...