Hotel Operations Director
3 weeks ago
Hotel Operations Director
Country Hotels is expanding and looking for a seasoned hotel professional to lead our operations. As a Hotel Operations Director, you will be responsible for overseeing the day-to-day functions of our hotels, ensuring full compliance with operational controls, policies, procedures, and service standards.
Key Responsibilities:
- Lead all key property issues, including capital projects, maintenance, customer service, and refurbishment.
- Handle complaints and oversee service recovery procedures.
- Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
- Develop improvement actions and carry out cost savings.
- Prepare daily and monthly financial reporting.
- Draw up plans and budgets (revenue, costs, etc.).
- Act as a final decision maker in hiring key staff.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
Requirements:
- A University degree or diploma in hotel management or a related field is beneficial.
- At least 5-10 years of experience in the hospitality industry.
- Excellent computer system skills.
About Country Hotels:
Country Hotels is a leading hospitality company with a strong commitment to excellence. We are looking for a talented and experienced hotel professional to join our team.
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