Member Experience Consultant

6 months ago


Eastern Cape, South Africa HRInsync Full time

**Member Experience Consultant**

**Company**

One of the largest private Medical Aid companies in SA. They have been established for 20 years and are striving to be #1 in SA.

**Responsibilities**:

- Responsible for retaining members by attending to concerns raised that might result in member resignations
- Determine the reasons for resignations by monitoring the data and reviewing the reasons members provided and compile action plans on how to address these reasons.
- Support the Key Accounts team by being assigned smaller corporate groups which has growth potential.

**Requirements**:

- 2-3 years Medical scheme-related experience including knowledge in either client satisfaction or an operational department within a medical aid scheme
- 2-3 years’ experience in Microsoft outlook, MS Word, Excel and other word processing programmes
- 2-3 years’ experience in Report writing
- RE Qualification
- Matric

Ability to commute/relocate:

- Eastern Cape, Eastern Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- client satisfaction within medical aid: 2 years (required)
- report writing: 2 years (required)



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