Director of Member Experience
2 days ago
We are seeking a Director of Member Experience to lead our member engagement and retention efforts. This role will be responsible for developing a clear strategy and approach to member experience, improving the accuracy of first-party marketing data, growing member usage, and optimizing revenue streams through targeted marketing initiatives.
The ideal candidate will have 8+ years of experience in CRM and marketing automation, with a proven track record of driving customer engagement, retention, and revenue growth through CRM initiatives. A minimum of 3+ years in a senior leadership role is required, along with solid people leadership skills, technical knowledge of CRM platforms, and excellent communication and interpersonal skills.
Key Responsibilities:
- Develop a comprehensive member experience strategy aligned with overall business goals
- Improve the accuracy of first-party marketing data by building a robust CRM and marketing automation model
- Grow member usage through targeted marketing initiatives
- Optimize revenue streams through effective use of member data
What We Offer:
- An estimated salary of $120,000 - $150,000 per year, depending on experience
- A dynamic and fast-paced work environment
- The opportunity to make a meaningful impact on member experience and revenue growth
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