Service Consultant

4 months ago


Eastern Cape, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- To optimise health outcomes by delivering a professional service to members through multiple channels, whilst maintaining service level agreements and compliance requirements.**Requirements**:

- A National Senior Certificate is essential
- 2 - 3 Years' experience in a call centre or client services environment with proven knowledge of customer service principles and practices is essential
- Exposure to the medical scheme industry would be an advantage
- A completed anatomy course would be advantageous
- Prior exposure and understanding of ICD-10 coding would be an advantage
- MS Office / Office 365 proficiency

**Duties & Responsibilities**
- Engage with members and service providers to resolve queries and facilitate access to benefits within the agreed timelines and according to the documented processes and protocols.
- Facilitate members' access to relevant information pertaining to their medical conditions, managed through the Disease Management and Wellbeing Team as well as their chronic medication.
- Accurately forward all documents for review to the correct operational systems as per the administrative workflows.
- Create and load authorisations as approved by case managers and pharmacists.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Management of maternity gift bags including delivery, collection and stock management.
- Assist with call overflow from customer care media channels.
- Assist with projects relating to disease management and wellbeing programmes.
- Identify and report enhancements to systems and processes to improve member experience.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide all stakeholders with the relevant information and documentation as require.

**Competencies**
- Teamwork and collaboration
- Accuracy and attention to detail
- Excellent verbal and written communication
- Service orientation
- Problem-solving
- Displays initiative
- Demonstrating passion in influencing health outcomes
- Ability to work in a fast-paced environment



  • Cape Town, South Africa KAAP Service Full time

    KAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...

  • Service Manager

    7 months ago


    Eastern Cape, South Africa GAP Consulting Full time

    Eastern Cape, Eastern Cape - Commercial Vehicles - Service Dept - Market Related | Negotiable - Job ref: Com000363/CH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a highly successful Truck Dealership who requires the service of a LCV Service Manager **Minimum Requirements** - Must have at least 5 years experience in a Commercial Truck Dealer...


  • Cape Town, South Africa Service Solutions Staffing Full time

    Western Cape , CPT - Blaauwberg Area **Sales Consultant - Cape Town, Montague Gardens** Our client, an import company, a leading company in its field, needs an internal sales consultant. **Sales Consultant - Cape Town, Montague Gardens** Our client, an import company, a leading company in its field, needs an internal sales...


  • Eastern Cape, South Africa Health Solutions Full time

    **Introduction** - Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...

  • Service Consultant

    2 weeks ago


    Cape Town, South Africa Curiska (Pty) Ltd Full time

    PURPOSE OF POSITION **The purpose of the Service Consultant role is to**: Provide administrative support to all advisors in the Cape Town office and implement all client service-related processes within Gradidge-Mahura Investments. To assist with administrative support in other offices as need arise. ROLES AND RESPONSIBILITIES 1. Draw Investments and Risk...


  • Cape Town, South Africa Allan Gray Full time

    **Job Title**: - Investment Service Consultant | Retail Client Services **Description**: - The Investment Service Consultant role is a permanent position suitable for recent graduates with less than 2 years of work experience. **Job Summary**: **Why should you consider Allan Gray?** - At Allan Gray, you will spend your days doing meaningful and engaging...


  • Cape Town, South Africa CallForce Direct Full time

    **Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...


  • Eastern Cape, South Africa Ecowize Full time

    Ecowize is looking for an experienced New Business Development & Technical Consultant to join the Products division in Eastern Cape. If you have a passion for sales and proven experience in the hygiene industry, this position is for you. The purpose of the New Business Development & Technical Consultant is to implement business development strategies that...


  • Cape Town, South Africa Frogg Recruitment Full time

    **Client Service Consultant Century City Cape Town** **Excellent Salary** **Frogg Recruitment SA** **Job Types**: Full-time, Permanent

  • Sales Representative

    7 months ago


    Cape Town, South Africa T-TELECOMS IT SERVICES Full time

    **Sales Representative (Consulting Services)** **About Us**: We are a dynamic and rapidly growing service provider/consulting firm specializing in consulting services and portfolio management. Our team of experts collaborates with clients to enhance efficiency, and meet strategic goals. **Position Overview**: We are seeking a motivated and results-driven...


  • Cape Town, South Africa Asset Consultant Company Full time

    ROLE DESCRIPTION: This position is for a Risk and Performance Analyst with a respected Asset Consultant Company. PURPOSE OF JOB: Providing portfolio investment analysis and reporting services in relation to asset owners, asset managers and service providers KEY RESPONSIBILITIES: - Daily, monthly and quarterly retrieval, validation, reconciliation,...


  • Cape Town, South Africa Unlimited Force Marketing Full time

    Are you a dynamic and well presented individual looking for growth and a new career? Our company has opened a vacancy for you for a permanent Customer Service Consultant position.We want a young individual with positive mindset, strong work ethic and someone who is motivated by their goals and ambitions.Basically our company focuses on growing unemployed...


  • Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    **Job Summary**We are seeking a highly skilled Financial Services Consultant to join our team at Rory Mackie & Associates. As a Transfers and Onboarding Consultant, you will be responsible for the administration of Voluntary, TFSA, Section 14, and Living Annuity transfers.The ideal candidate will have a strong background in Linked Products, Local Unit...


  • Cape Town, South Africa O'Brien Recruitment Full time

    A leading company in the brand enhancement and print industry, is seeking a dynamic and experienced individual to join their team as a Customer Services Consultant. They are committed to delivering superior service and value to their clients, and are looking for a professional who shares their dedication. **Educational Requirements**: - Matric with...


  • Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking a seasoned Operational Support Manager to join our team at iOCO. In this critical role, you will be responsible for ensuring the smooth operation of our business processes and systems.Salary: $100,000 - $160,000 per annumJob OverviewiOCO is a leading consultancy that provides innovative software solutions to complex business problems. We are...


  • Cape Town, South Africa Independent HR Consultant Full time

    Your responsibilities will include, but not limited to: 1. Assist in and compile quotes for installations, that includes: tenders, projects, small installations, system modifications and upgrades. 3. Follow up on the approval of quotes. 4. Obtain quotes from suppliers. 5. Contact clients and consultants to setup introduction/sales appointments for the...

  • Sales Consultant

    4 weeks ago


    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    About the Role:We are seeking a talented and driven Immigration Sales Consultant to join our team at West Coast Personnel.As an Immigration Sales Consultant, you will be responsible for selling immigration services to clients, achieving sales targets, and maintaining a high level of customer satisfaction.To succeed in this role, you will need to have...


  • Eastern Cape, South Africa Arjo Full time

    **Empowering careers at ARJO** **At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?** **This could be your opportunity to begin a challenging and...


  • Cape Town, South Africa Talexec Full time

    SENIOR TECH SERVICES CONSULTANT - YOUR SUPPORT SUPERPOWER NEEDED! We have an exciting opportunity for a Senior Technology Services Consultant to join a brilliant international team. Get ready to dive into a world of end-user support, system maintenance, network management, and technology innovation projects. **Minimum Requirements**: - At least 3 years in...


  • Cape Town, South Africa Palesa Mbali Group Full time

    **Purpose of the role** Our Client Service Centre is integral to our service offering for clients and independent financial advisers. As an Investment Service Consultant, your purpose will be to build clients’ and advisers’ trust and confidence through providing world-class service. Our consultants do impactful work by empowering our clients on their...