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Branch Assistant Office Manager
3 weeks ago
**Job Duties/Responsibilities will include**:
Responsible for cash and custodian of assets in the branch
Responsible for cash and cash balancing of all transfers of money in the branch
Laying and pay-out of bets
Responsible for cash shortages
Responsible for branch’s biometrics
Ensure FICA compliance for all customers with specific reference to bets laid and paid
Ensuring the branch is clean and presentable to clients
Ensure accountability in respect of operating hours are strictly adhered to
Paying out of bets
Responsible for administration and paperwork including cash handover document
Responsible for safety and security of all assets
Cash takings, access to the safe and custodian of premises
Responsible for opening, closing, monthly and branch reports
Ensure related marketing and betting information displayed is current and relevant
Ensure weekly stock takes and orders are done accurately and correctly
Ensure daily bar stock takes are done accurately and correctly
Ensuring branch staff provide efficient and quality customer service
Opening and closing of customer accounts in conjunction with Telebetting
Ensure customers’ needs are met and that turnaround time in term so service is low
Matric with a post matric qualification being advantageous.
Desirable - 2 years’ experience in a similar role.
Must be able to work shifts including nights.
Bilingual
Achieving personal work goals and objectives
Adhering to principles and values
Deciding and initiating action
Delivering results and meeting customer expectations
Ability to maintain a high level of accuracy in preparing and entering information and attention to detail
Record keeping skills
Strong customer service focus
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