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Debt Review Officer

4 months ago

Pretoria, South Africa RJPersonnel Full time

2years

Prepare, update and maintain the Debt Review Portfolio
Updated the Debt Review payment register weekly
Follow up on late and missed payments
Prepare and submit all Debt Review related documents timeously to the Debt Councillors
Compile and provide updated portfolio stats to the Campaign Manager
Conduct tracing on debt review matters
Attend to any and all ad-hoc instructions
Ensure that all Debt Review accounts, and Debt Review Counsellors are recorded and updated accurately in the Debt Review Book daily.
Ensure that the Debt Review Payment Schedules is updated to the last payment dates and amounts, and is supplied to the Campaign Manager weekly. Debt review payment schedules need to be imported daily into the debt review payments schedules register that is saved on the Quickdraw Server under collections (Format).
Contact Debt Counsellors with regards to late and missed payments - as per payment schedules.
Foster a healthy relationship with the debt counsellors.
Accounts where no contact has been made with the debt counsellors, the legal and admin clerk must contact the debtor to obtain updated contact details of the debt counsellors.
If no contact is made with the customer, the legal admin clerk should proceed to trace the customer by making use of the tracing tools available in credit services.
Assist with query resolution that is received from the debt counsellors or from debtors.
Ensure that all the necessary documents (Certificate of balance, Acceptance) are prepared accurately, signed off, and forwarded to the Debt Counsellors within specified time (Certificate of balance - within 5 days and Proposals - within 10 days).
Conduct tracing on debt review matters where there are no payments made
Assist with ad-hoc functions as and when required.
Live and demonstrate the company’s values by setting the example to always be professional, perform duties with passion, show integrity, respect, and collaboration.

**Qualifications and Experience**:
Matric
2 years Collections
2 years managing Debt Review portfolio
Excalibur - user experience
Word, Excel