Italian Customer Service Representatives
2 days ago
Brief CSSR Job description
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries incustomer relations department in Italian & English languages
- Work on airline reservations systems & handle voice calls in English & Italian includingwritten correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client servicelevels.
- Demanding and time-sensitive call centre environmentRequirements
- Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa preferrable
- Permanent residence permit/ South African ID holders only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferredEmployment terms and conditions
Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
Training: 7 weeks (Fully Paid).
Probation period: 4 months
Health insurance benefit (Paid for by the Company)
Office-based,Remote position available after probationary period.
- Own home Fibre internet line & UPS solution required for work from home option.
**Job Types**: Full-time, Permanent
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Cape Town, South Africa Initiate International Full timeWe have an exciting career opportunity for an **Italian** **speaking Customer Service Representative** to join a prestigious airline brand in **Cape Town, South Africa**. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing **job** opportunity for an...
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