Multi Unit General Manager

5 months ago

Midrand, South Africa Afrirent Auto Full time

The role is to continually enhance the operational efficiency and service quality of the Groups hotels and leisure outlets by providing the management service which creates the platform whereby the teams can excel and meet their underlying objectives. You will excel in this role if you are an efficient, solutions driven individual who enjoys the challenges of multi-unit responsibilities, with a high level of energy, great sense of urgency, and a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.

**Main Responsibilities**:

- Direct the full operations of the various business unit teams to ensure that they achieve their financial objectives.

Ensure world-class personalized services is delivered to all guests, in all locations by effectively guiding the management teams on all matters impacting the guest experience.
- Operate in conjunction with the CEO, Sales, Finance, HR and Marketing functions to develop strategy, objectives, and action plans to ensure efficient and profitable operations.
- Ensure that the policies, processes and standards directly affecting the guests ensures their safety and security, together with the relevant teams and specialist stakeholders.
- Ensures that the business units guest spaces and facilities are maintained in an impeccable and fully functioning condition with the relevant teams and specialist stakeholders.
- In conjunction with CEO and HR, support the selection of appropriate competent employees, who reflect a high degree of service orientation, professional charm and who can uphold the company values.
- Assist in the compilation of the annual budgets and business plans and sales and marketing support strategies to underpin the business plans and present same to the CEO.
- Monitor the month end results and oversee the daily revenue reporting structures to ensure that they meet the prescribed deadlines.
- Sound knowledge of HR practices and assist where necessary in staff issues in terms of ensuring the adherence to the company best practice in terms of HR matters.
- Oversees and assists the CEO in management of the relevant capital expenditure programs and major Repairs and maintenance projects at the relevant properties.
- Interacts daily with the relevant external stakeholders in terms of revenue management and online booking systems.

**Skills and Attributes**:

- Ability to confidently operate within a fast paced and challenging environment and effectively handle complaints.
- Demonstrate executional organizational, leadership and communication skills.
- Exhibit strategic thinking to ensure the business units are constantly improving and being innovative.
- Display sound understanding of the various PMS and POS systems and also Hotel software packages and stock control programs.
- Display sound knowledge of budgets, hotel P&L, and forecasting tools.
- Display an excellent analytical ability and industry knowledge.
- Demonstrate excellent trade relationships with the major travel agents, tour operators, hotel groups, service providers and relevant stakeholders (local authorities, landlords and associations).
- Demonstrate a keen eye for detail with impeccable work ethic and standards and ability to mentor the unit GM’s and Teams.
- Demonstrate a great deal of flexibility and ability to work after-hours and on weekends and public holidays and to be on standby at short notice to travel extensively across the country.
- Excellent communication skills and a good command of both the English and Afrikaans language.
- Personal and Professional integrity of the highest standard.

**Experience and Skills**
- Minimum Tertiary qualification of a B-Tech or National Diploma in Hospitality Management Studies.
- Minimum of 10 years of SA Hospitality Management experience with at least 5 years of which are as a multi-unit GM role, preferably with a large group or International Branded establishment with management of at least 250 keys plus asset.
- Excellent computer skills with all Office suite and experience with the various PMS solutions - ideally Opera and Micros together.
- Valid driver license with no endorsements and own reliable motor vehicle.
- **Be of sober habits with no prior criminal convictions or rehabilitation of any substance-abuse products.**:

- Have a strong knowledge of golf and the relevant rules and regulations.
- Based in Johannesburg with the ability to travel extensively and be away from home for longer periods of time
- Contactable references
- Fully Vaccinated
- Experience and knowledge of Golf will be advantageous.

**Salary**: From R50,000.00 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hospitality Industry: 10 years (required)
- Management: 5 years (required)

License/Certification:

- Driver's Licence (required)

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